My mower replacement was approved on July 29. The support folks said it would be 4-6 days (once the replacement ships). This was fine because we were heading on vacation. We’re now returning from said vacation and the replacement still hasn’t shipped.
I’ve replied to emails and they just keep saying 4-6 days (once the replacement ships)…
So how long does it generally take?
Welcome to the Forum!
Sometimes there are delays if they are out of cores or mowers. Hard to say how long the delay may be.
Recently mine took two weeks, but it has taken much less time before. Depends on the backlog. I also imagine that when there is an update to the hardware, they might pause shipping/production to implement the change rather than send out units with known issues, but that’s just a guess.
Hi there,
Sorry for the delay and the lack of a clear update on the replacement shipment. We understand that receiving the same timeline information repeatedly without a confirmed shipping status is frustrating.
I have checked your replacement case with our team and I’m currently confirming the latest status, including the shipment arrangement and expected timeline. I will follow up with you once I have a confirmed update.
Thank you for your patience while we look into this, and we apologize again for the inconvenience caused by the delay.
Checked the orders page today and it is showing a shipment was sent now. I’ll wait until I get fedex tracking but it at least appears to have shipped today. So 9 business days from being approved. I’m going to end up paying a service to mow for a few times but if the unit gets here in 6 days as promised it won’t be that bad. I love my Yarbo and have moved from Ohio to North Carolina with it. My new neighbors in North Carolina are in awe over “him” and It’s been a good conversation starter and way to meet new neighbors. Now I just need to become a demo site for Yarbo because I’m lining up sales for them 
Next update once unit arrives!
Hi there, thank you for your patience while waiting for the replacement unit. We also truly appreciate you sharing your Yarbo experience with your new neighbors and helping more people learn about Yarbo!
If anyone is interested in Yarbo after seeing your demo, please feel free to share your referral link with them. It’s a great way for both you and your referrals to benefit from the program.
You can find more details about how the referral program works here:
How does the referral program work? | Yarbo Wiki
We’re looking forward to hearing your update once the replacement unit arrives, and we hope it helps you get back to enjoying your Yarbo soon!
It has arrived. Got the replacement mower head on 8/13 and immediatly sent it out for a test. Our lawn is divided into 4 sections so just sent it out to the largest section to see how it did. No issues! Let it mow on normal schedule for the rest of the week/end and so far so good. New unit is not suffering from the issues (Blindness, circles, blades stop and spin back up immediatly, etc.) the previous one was. That’s great too because right as I was sending him out a neighbor whos husband recently passed away came to tell me she had sold her house and told the new owners all about “Yoda” (That’s my Yarbos name) and they want to see him work.
Thanks for the fix Yarbo, keep going - you are the best!
We need to hear about these success stories more often. Always good to hear from satisfied owners!