Snow blower not working

Once again fighting with this machine

First snow and auger isn’t working

We have cleared everything

Checked pins and sounds like it wants to spin but no spinning

We are far from mechanical

So disappointed to spend this kind of money and to be researching over and over how to make it work

What do we do next with a useless snow blower

First, get a ticket opened. Is the belt in the back intact? Should be a grayish belt on the big pulley.