I had a fully functioning yarbo. It had some issues but it still worked so I could maintain my lawn and keep it up with HOA regulations. While investigating the issues my yarbo was remotely accessed by your support staff and now I have a bricked yarbo.
After multiple back and forths in email, you guys are sending me a new one. Is there any way we can fast track this?
Please flag this as a Priority Vendor-Caused Outage so the RMA approval can be signed off today and staged for pickup/dispatch.
Hi there, I’ve helped prioritize the replacement review process for your case. The replacement request has been approved, and our team will proceed with arranging the shipment as soon as possible.
Thank you for your patience and understanding. We’ll continue to follow up on the replacement progress and keep you updated.
Btw I am local, Yorkville IL, and not far from your rolling meadows IL distribution center. I can take the bricked on in and swap it at the distribution center saving money on shipping if that will expedite the process even faster.
If you’re that close, they could probably fix the one that isn’t working. Hopefully @Yarbo-Forum can help arrange something for you.
Hi there, thank you for your understanding and for offering this option.
However, we currently do not have replacement Core units stocked at the distribution center near you, so we’re unable to arrange an on-site swap there. We kindly ask for your patience while we process and ship the replacement unit to you.
We appreciate your understanding, and we’ll do our best to move the replacement process forward as quickly as possible.