Tread wobble / warped treads

Warranty, Return and Refund
1

One of my treads is either warped or bent…in short, it isn’t straight, which causes a recurrent creeeeeeaaaaak at the same point. I’ve tried swapping treads, and the same thing happens on the other side.

You can visibly see a small rent or wobble or bit that sticks out and isn’t straight, causing the recurrent friction and noise.

Anyone else dealt with this?

2

First I’ve heard of this. If you have pictures and or video I would post them and open a ticket. I am sure they will send you a new track if it is defective.

3

Hi there—sorry to hear about the tread issue. We’ve received your support ticket. Once we receive the required videos, we’ll proceed to the next step. Thanks for your cooperation!