Duct tape and zip ties. Slaps the top of the battery cover this baby really trims!
Seem to remember people asking to just have the BBM sent when the trimmers were delayed and the response was they were packaged as a set.
I hope you are correct, but some are seeing 2 tracking numbers, one for trimmer and one of back brace mount. So far support is no help answering this question.
Unless things have changed, it should be two separate packages.
Hi there, the trimmer and the back brace mount (BBM) are shipped separately, so they may arrive at different times.
I’ve already asked the relevant team to help prioritize the shipment of your BBM as soon as possible. We truly appreciate your patience while the remaining package is on the way.
Hi there, I totally understand your eagerness to receive the trimmer. We are currently shipping orders in batches, so tracking numbers are being released gradually as shipments are prepared.
We kindly ask for your patience, and you should receive your tracking information once your order is ready to ship.
Hi there, I’m sorry to hear your disappointment and frustration regarding the delays. Please rest assured that we are currently shipping trimmers in batches, and users in the first batch should have already started receiving their tracking numbers.
Your order is still in the shipping queue, and we kindly ask for a bit more patience while the next batches are being prepared and sent out. We truly appreciate your continued support and understanding.
receive my tracking order.
I was send from DE wharehouse. I should received this week.
How can one company be this incompetent? Many people asked for the back brace mount and hitch to be sent out last year ahead of trimmer, but were told no they ship together. Current today issue Yarbo is shipping trimmers out, with no back brace mount.
Second level support can’t even get me an answer. This is just f-ing nuts.
For anyone on here who got tracking info for only a trimmer be sure to reach out and put a ticket in to get them to send out a back brace mount, they are for sure NOT packaged together. I now have a tracking number for a mount, but they did not get it to fex ex yet, but at least it is in the works. If @Gabriele would not have posted that they are two separate items I would be waiting extra weeks with a trimmer and no mount. Thanks @Gabriele !!!
Unfortunately still no tracking numbers for me.
Would be interesting to know how many trimmers they are shipping out each day.
When did you purchase? Did you open a ticket?
Dear @Yarbo-Forum I am trying to be patient. I just don’t understand that when I get an email that says, and I quote “Your order will ship on the 6th” that changes after into quote “we are shipping in batches”. And this without any indication when shipping will happen. I could be in batch 150 and receive the trimmer in September or so. I understand shipping issues and all of that but I ordered last year in April for delivery in June last year. After all got delayed and I accepted the proposal to get delivered in April this year. But now it is shifting again. I hope you understand that this is concerning to me. I do not need a refund, I just want the trimmer. 
.
It should be possible to give me a firm date when my trimmer will be shipped based on your inventory and all your open orders. This is not an unreasonable request.
Again, I love my Yarbo and went through the learning curve and accepted that things happen on software level and delivery level because of the innovation and newness of the product.
But I only request that the company is open about delivery issues.
Thank you for your kind reply.
Again I remain a fan but I want concrete answers.
Peter
It was a pleasure..mine is being delivered today.
Hello Peter, thank you for your patience and for being so understanding throughout this process.
I sincerely apologize for the long wait, and I completely understand your expectations regarding the trimmer delivery. I’ve checked with the relevant team, and you should expect to receive your tracking number within the next two days.
Thank you again for your continued understanding and support.
Thank you for the reply @Yarbo-Forum .
I do appreciate the update and I hope to receive the tracking in the next few days.
Really would appreciate this.
My goal of this post was more to request clarity and good communication, not only for me but for all the members of the Yarbo family.
I think this would avoid a lot of frustration.
But again, thank you for the reply.
Hey! Somehow I think Yarbo shipped my Trimmer to your address by mistake! I’ll be coming over later today to pick it up.
/s
Ahahahah
Congrats on the delivery! Please let us know your first impressions and any issues you encounter.
Fingers crossed that the trimmer works as expected and there are no complications.