I have also received many excuses for my October/November 2025 delivery. In January I was informed that they would not be shipped from China until January 2026. Very strange, they were in customs in the EU in December but will not be shipped from China until 2026. 
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There are plenty of sites that talk about the Chinese culture of “white lies” to safe face. I’m not an expert by any stretch of the imagination and I don’t support “telling people what they want to hear so they won’t be mad” but, I’ve gotten the feeling this may be at play here vs malicious intent.
I’m all for the “give it to me straight” approach and I wish they would do that every single time as there is no reason to not be forthcoming with the delivery of an item that was already paid for. If it was delayed again, just let us know what’s going on and don’t sugar coat it.
I feel like this is also needed: I in NO WAY am trying to say anything derogatory towards the Chinese or their culture. Only that I’ve seen it be said before the culture differences between nations and how one may see something as the right way another may not agree. That’s all, I hope no one gets worked up over this.
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I’m Chinese, that is not Chinese ethics, it’s more of Yarbo thing, if you dig a little bit deeper, the guy in charge that is sitting in China is actually Pakistani guy, but I don’t think it has anything to do with Pakistani culture either!
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I appreciate that insight and will delete that “knowledge” from my brain.
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No worries, I have a couple high-end DJI drones, which is also made in China, type of service and parts and warranty I get with it is phenomenal.
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My Yarbo purchase is the only thing I can think of where I’m active on a forum that the company is also active and responds directly, which is awesome. Now, I did notice, what seemed like delay tactics, from them during the Mower Pro and Trimmer releases. Stuff I’ve heard from others with other companies but never experienced myself. I get the feeling Yarbo does care but has a popular, incredibly complex, robot/solution on their hands and feels the pressure to keep the hype moving in the right direction.
I spent $8K and I’m ready for the M Series too, I’d say I’m not a hater but I’m also not a “Yarbo can do no wrong” person either. I really want them to keep succeeding but I want straight forward communication, good and bad, even more.
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I think Yarbo (the company) really does care. They’re proud of what they created, and are striving for success.
The challenge they are facing is that they are in a period of rapid growth. These machines are complex and every day another edge case or unanticipated scenario pops up. Yarbo is iterating fast, and they’re solving the problems as they appear.
Are they perfect?? No. Would I do things differently?? In some cases yes. But that’s armchair quarterbacking. Overall, I’m pleased with my purchase and enjoy being a part of the Yarbo family.
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Completely agree. We can never fully understand what they are dealing with on the back end and the difficult choices they have to make every day.
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Agree, Yarbo is definitely headed in the right direction. Real challenges make strong companies!
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Hi there, I’m truly sorry for the delay with the trimmer and for the lack of timely updates. I’ve confirmed with our in-sales team, and they’ll be sending a delivery update email to everyone within the next two days. We understand how frustrating this wait has been and sincerely apologize for the inconvenience.
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Hi, I am not receiving your email on delivery updates.
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Submit a ticket, they should be able to get that fixed for you and give you the latest update. Drop ticket number here of course for @Yarbo-Forum to follow up on it for you too.
I have a ticket. 
But information only comes when I ask for an update. 127437
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I just opened a ticket to ask about this as I’ve not seen any trimmer update emails either.
@Yarbo-Forum Ticket: 161337
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@Kolbe @Tom.C Sorry for the inconvenience caused. I’ve reached out to the relevant team and asked them to add your email address to the update list. You should receive the latest updates going forward.
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I received an update. but not with any useful info. Still haven’t received any trimmer or tracking number.
Dear Yarbo Family,
Thank you for your continued patience. Below is this week’s update on the shipping progress of your Yarbo Trimmer Module.
Regional Shipping Status:
United States: The required customs documents have been resubmitted and are expected to complete review this week. Based on the latest information from our logistics team, tracking details should become available around February 16.
Canada: All shipments have been completed.
Europe: All shipments have been completed.
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I got my trimmer and back brace mount tracking numbers today. Mine are shipping out of New Jersey so I should have them by mid week.
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Congrats on the shipping notice!
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Do you have anything to trim now once you get it?
Nope