Aaaaaa ok
I want my extra spool, for a trimmer I can’t use…….
I’m honestly surprised Yarbo hasn’t sent out an email or post confirming the issue with the Trimmer and outlining their plan to address it.
Also, seems odd to me that they’re still asking people to open tickets about it. Unless maybe there isn’t a way to deploy a universal fix to everyone, and they plan to login and fix each one individually (not a good solution).
Probably still trying to diagnose what the root cause is. It may be more complex than it seems.
Hi there, the coil order is not related to your Trimmer replacement. It was sent as compensation for the delay in the original Trimmer delivery.
Regarding your Trimmer replacement, I saw your latest update in the support ticket regarding your choice to request a refund. Our team will follow up with you about the refund process soon.
We sincerely apologize for the confusion and inconvenience caused. Thank you for your patience and understanding.
Hi there, I’m sorry for the response you received and for the confusion it caused.
I’ve asked the FSE responsible for your case to recheck the issue, and we are also working with our R&D team to further review the logs and details you provided. We will double-check your case carefully to better understand the root cause and provide a more accurate conclusion.
Thank you for your patience and for providing the detailed information and logs. We’ll follow up with you once we have further updates.