I need a solution for the trimmer. I installed it per instructions, the app does not recognize that it is installed. Does anyone have a fix for this?
If it doesn’t recognize it within a few minutes, open a ticket with Yarbo
Hello.
Did you power off your Yarbo before installing the trimmer? Powering down when installing a module is always best practice.
That said, assuming you did power down first, if the Yarbo app does not mention the Trimmer at all, then you should open a support tixket and post the ticket number here.
Does the module have a green light? If so, look inside the arm and see if the cable inside there is connected. If still not working, Power down. Disconnect the trimmer cable at the back of the core and reconnect it. Make sure it clicks and power up again. If still not recognized, open a ticket as the others have suggested.
I’m having the same issue…green light on trimmer, cable looks connected inside of trimmer arm. Ticket opened 11 days ago, escalated but still no response.
Now that I remember, even though the manual doesn’t require it, I had disconnected the battery before connecting it… try doing this too…
Not sure if that will work for OP, but unfortunately did not work for me. Did all the other tricks with the battery (disconnecting also for 30 minutes), multiple restarts, making sure app and firmware are fully updated, etc.
Your ticket has already been escalated to our FSE team for further investigation. I’ve also followed up internally and asked the team to review your case as soon as possible. Thank you for your patience.
Sorry for the delay in responding. I’ve asked our team to review your ticket as soon as possible.
Thank you - Still looking forward to a response.
As discussed in your support ticket, we have already initiated the replacement Core process for you.
Please keep us updated once you receive the replacement unit. We’ll continue to follow up and assist if you encounter any issues during setup or operation.
Thank you for your patience and cooperation throughout this process.
I’ve just had this happen to my trimmer. I’ve submitted ticket number 216221
Your ticket is currently under our normal after-sales process. We kindly ask for your patience while our team reviews your case. We will get back to you as soon as we have an update.
Same firmware version on both Yarbo’s?
I actually don’t think so. The Yarbo that recognizes the trimmer has been turned off. I’ll have to take a look.
Seeing a few reports of this in the other groups, so I’m guessing it likely may be a firmware glitch.
Or a feature? No one can complain about issues with trimmer if they can’t use it, lol.
Same here.. trimmer not recognized in the app. Ticket 216909… and I have an in person demo on the hook right now to view it operating.. fun times.