None of this sounds right. It has trim edge and memory path. Trimmer should only be enabled (on) when it hits the “trim line” or is enabled in a memory path. Memory path is like mapping a patrol line. It records everything you do, including turning the trimmer on and off. Trim edge is exactly like a snow throw line. You put a yellow line along a boundary that you want trimmed. Now, that being said, when it’s maneuvering, it will leave the trimmer engaged and trim into the area. This does need some refinement. When you say it’s heading the wrong direction, what do you mean? What is your perimeter direction set to? That will affect which direction it goes. This is a brand new feature this release, so might still be some bugs there and keep the trimmer engaged going the wrong way (but you’d have to have a trim edge defined along the boundary or NGZ for the trimmer to be on).
Took a careful look it it. Trimmer is dead out of the box. Waited 6+ months to receive a dead trimmer. Core may not be seeing it. I might guess. Ticket #161742
Green light on the trimmer module and the core doesn’t say trimmer on the main app screen? Should say trimmer on or off in parenthesis. If it doesn’t show up, look inside the arm itself. There may be a connector that may have been unplugged when you pulled the pin to flip the head up.
Hi there, I’m really sorry to hear about the issue you’re experiencing. As Bryan has replied, the trimmer does include the features you described.
As for the trimmer issue, we kindly appreciate your patience while our support team reviews your case and reaches a conclusion. Once their investigation is complete, we’ll be able to provide clearer guidance on the next steps.
They are sending me a refurbished core. This will make 6 cores I’ve been thru in not even 2 yrs. The first 5 they didn’t have the cloud, so it was start all over, walking Yarbo. Took me about a month to redraw the map, each time. It was a lot smaller then.
It’s now probably going to take me at least another month to redo all the settings. See picture.
Saved my latest maps to the cloud. Got the refurbished unit in and online. Followed the directions on replacing the data center and restored the only map available on the cloud. Before I started, there where 6 maps on the cloud, now only 1. Here’s what I got.
Sorry to hear that you had to get a replacement core for this. Saving maps to the cloud is automatic, I believe it might be during firmware updates. Not exactly sure on the frequency of it. User saved maps are stored on the core. You can put the battery in your old core and ask support to copy those maps (using WiFi for connectivity). They should be able to initiate the cloud backup, if not, they can certainly download them and reupload them to your new core. It will take some time to coordinate that with them if they have to do it core to core, but probably less time than you redoing everything.
Since they sent me another core. why wouldn’t they automatically initiate a backup before telling me to replace the DC? They need to update their proceedure.
I don’t see a save option when you click the cloud icon. Only restore. Are you seeing something different? When you click the cloud option you get presented with any cloud backups for each serial number that is associated with your account. It should probably be more clear that the first interface is all locally saved maps.
Based on the current system, the latest map adjustments from your Yarbo should be automatically uploaded and saved to the cloud. Each Yarbo unit keeps one active cloud map at any given time. New backups overwrite older ones.
I’ve checked your support ticket, and it has now been escalated to our field service engineer for further investigation. We will help you solve the issue as soon as possible.
I’m crawling out my den from the winter hibernation Couple questions for you if you don’t mind.
Is the revised trimmer in anyone’s hands yet? I’m assuming that you have a testing unit, Could you share your honest opinion of where the development is at? I’d also like to understand what functionality it has, how the mapping is done, what settings are available in the app, etc. If you have any links you can point me that would be helpful too.
Couple questions for you if you don’t mind.