My mower pro has been acting up since the start of cutting season in upstate New York, end of April for me. The mower would say adjusting blades but it never did, it just sat there never moved. A week later it worked for 3-4 cutting then I got a B010 code puta tickets and it was determined it was the core. A new core was sent out 
yay I attached the mower and guess what….. I received the same code B010 I decided to try the other modules ( and I have all of them) no other module gave this code and they all worked with this new core , all except the mower. A new ticket was put in called NEW CORE SAME ISSUE. The team decided it’s the mower which I totally agree with. 2.5-3 weeks later I’m still waiting for my replacement mower ….why . They say it’s still pending. Why. My mowing season is short here. Any advice out there? 
drop your ticket number here so the forum moderator can look into it.
Thanks really appreciate it. The numbers are # 219117 and 211821 it’s both. Thanks
Hi there, I’m really sorry for the delay in getting your replacement mower delivered. I completely understand your frustration, especially since your mowing season is limited and you’ve already spent a significant amount of time waiting.
I’ve confirmed the status with our logistics team, and you can expect to receive the tracking number as early as this Friday, and no later than next Monday.
We sincerely apologize for the delay and appreciate your patience and understanding. We’ll continue to follow up on the shipment to help ensure it moves forward as quickly as possible.
Thanks so much