Wheel Lock Up LW001

Support & Solutions
1

I have had the Yarbo for about a month now. I have been able to clear my driveway (3000 sqft) a handful of times now with zero issues. However, today I noticed the unit being a little “sloppy” and then halfway down the driveway I received the infamous LW001 code that my left wheel locked up. I have done a little troubleshooting (I.e., take track off and clean unit) without any success of the wheel releasing. This is the only real issue I have had with the unit and it appears that this is becoming fairly common.

I just wanted to post to see if anyone has been able to find any solutions outside of a new unit.

@Yarbo-Forum Yarbo Support Ticket #146213

2

So you are unable to spin the wheel/tracks by hand? If so, could be mechanical.

3

Sorry to hear about the issue you’re experiencing. Your support ticket #146213 is now in the standard escalation process, and our field service engineer will review it as soon as possible to confirm the appropriate solution.

We appreciate your patience while the investigation is ongoing, and we’ll follow up with you as soon as we have an update.

4

Core replacement out for second mow of the season. Unfortunately I received this error. First checked saw no obstructions, removed track. Again no obstruction unable to spin tracks nor drive wheel. The other non drive wheel spins freely. Oddly the drive wheel seems sloppy, it has some play in clockwise/counter, but also wobble. The slop appears at the wheel hub, ie motor shaft not spinning. Right side appears to function fine. I have a ticket in. Right now have the power off, but not feeling it will in jam. It jammed returning to work from the charger, of course about as far away as it can get.
Anyone ever been able to get this going? By the way it’s over 70 so not the frozen thing :wink:

5

I’d power the core up so they can run an analysis. Keep it on the dock or the wired charger connected. If you can take videos of the issue and attach to your ticket, it will help expedite your ticket.

6

Thanks Bryan, I certainly took pics and video and sent on the ticket. Assuming not much else to do, but wait for a response.

7

Wow, out of breath. Got it on a dolly and pulled it all the way back. On the charger and charging. Put the smart assist module on it, didn’t want to hook back up the mower. They can see the front cam then…

8

Hopefully they make a quick diagnosis and get you back up and running quickly.

9

They have already contacted back to diagnose. Normally they are pretty quick.

10

Hi there, sorry to hear about the issue you’re experiencing.

Your ticket has now been escalated to our Field Service Engineer team. They will take a closer look to identify the root cause and provide you with a solution.

Thank you for your patience while we work through this.