Won’t charge when on a job it goes to the charge station and attempts to charge but fails, I have to cancel the job and I can then initiate a charge cycle it just won’t do it on a active job, first time out as just got the mower pro module
When it auto parks, are the tracks aligned with the yellow lines on the charger and the back of the rover aligned with the yellow line at the rear?
I’m guessing they are since you can stop the job and start a manual charge.
Does Yarbo announce “ready to charge” (usually followed by “start charging”).
You might try driving it forward off the pad and hit the recharge icon on the virtual control in the app. See if that helps.
I’d open a ticket in any case to get it checked out.
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Hi there,
We’re sorry to hear about this issue. The behavior you described is not normal. I’ve reviewed your support ticket, along with the other issues you mentioned, and your case has been escalated to our Field Service Engineer team for further investigation.
We truly appreciate your patience while we look into this and work toward a solution for you.
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Yeah the thing lies up perfectly I have driven it and back I get the same error ready to charge but charge failed and currently have a ticket open
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I beginning to think Customer service is Lacking still have not see any progress or updates on this including the bolt covers and screws for the Blades that is also on the ticket, one would think you would have at least shipped those so I could at least put the mower back together
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Hi @trentjw we’re really sorry for the delay — I checked your ticket (#122594), and our team is already following up to speed things up. There should be an update on your ticket very soon, so please keep an eye on it. Thanks for your patience while we get this resolved for you.
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How hard is it to ship out the replacement parts of the failed parts?
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How about a timely response to questions
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Hi @trentjw We’re really sorry for the frustration caused by the delay — we’ve checked your case under ticket #122594 and understand your concern about response time and replacement shipping.
Our team has expedited the shipment of your replacement mower parts, and they’re now prioritized for dispatch. You’ll receive tracking details as soon as they’re available.
As noted in your ticket, we’ve also added 20,000 Yarbo Points to your account as a sincere apology for the delay. We truly appreciate your patience and understanding, and we’re working hard to improve both our communication speed and service experience moving forward.
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How about a tracking number for the parts being sent and a solution for the charging issue that is the only thing to do, apologizing and giving points does not make up for poor customer support and service, I am seeing a trend on here for poor after sales support, does this company really want the reputation of poor customer service? This issue has been ongoing for almost a month, i would have been really upset if I bought the snow blower module just to find out that not only I couldn’t use it to mow the lawn but it also going to be non functional for the winter use, as what this trend is indicating
Hi there,
I’m truly sorry for the inconvenience and disappointment you’ve experienced so far — we completely understand your frustration.
I’ve checked with our logistics team regarding the tracking information. Unfortunately, the replacement parts are currently out of stock, which is why we haven’t been able to ship them yet. We sincerely apologize for this delay and any inconvenience it has caused.
As for the charging issue, I’ve already reached out to the field service engineer handling your case to review your support ticket again and recheck the problem. He’ll provide you with an update as soon as he has any findings, and I’ll also personally follow up to make sure the issue is resolved smoothly.
Once again, please accept our sincere apologies for the situation and for not delivering the level of service you expected. We truly appreciate your patience as we work to make this right.
No parts?, ok then send me the dxf file for the bolt cover and I will just make my own out of aluminum like it should have been in the first place, that will help alleviate some of this frustration of poor customer support
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Hi @trentjw Sorry, we’re unable to share the file. That said, I checked your order — a pair of covers has already been delivered, so you should have that part on hand. If anything’s still damaged, please let us know through your support ticket so we can follow up right away.
I figured as much more concerned about a little plastic part being copied than that of a customer being able to get something working because of it no worries though the charging issue is still not resolved I guess I may as well box it up and figure I wasted 6k for it because I am sure I won’t be refunded for this either
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We understand your frustration, and we’re truly sorry for the ongoing trouble.
Right now, your Core wasn’t connected, so we’re unable to pull logs or run diagnostics remotely.
Hi @trentjw Also, based on your ticket, it’s possible that charging is being blocked by the No Charge Period setting. Please double-check the configuration — we’ve shared specific steps in your support ticket. Once the Core is back online, our team can continue troubleshooting right away.
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I can connect to the core just fine I don’t have any restrictions on the charge times nice try on trying to justify the reason this has been ongoing for the past month with no resolution
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@trentjw Hi there,
Please rest assured that we’re committed to resolving any issue you’re experiencing. Could you please check whether the charging issue still occurs the next time you run your work plan? If it does, kindly update your support ticket, and our field service engineer will follow up with you directly.
Regarding the recharge failure you mentioned earlier, it might be related to a previously identified issue. Usually, manually tapping “Resume Charging” once will allow the unit to return to normal operation. This problem has already been fixed in the latest update, which is currently being rolled out in phases.
Thank you for your patience and understanding!
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Ok I will run it this weekend and see if it is resolved
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