Hi there, thanks for sharing such a detailed breakdown—it really helps us understand what happened.
As Bryan mentioned, before Yarbo returns to the docking station due to blocked blades, it will normally attempt to spin the blades several times to try and clear the issue first.
If possible, we’d recommend submitting a ticket with the timestamps and any logs/screenshots you have, so the team can investigate further.
Appreciate your feedback as well on the handling logic—this is very valuable for improving the experience.
It would realy help if that “it will normally attempt to spin the blades several times to try and clear the issue first” would be in combination of riding backwards 15 cm (or 10 inches).
It literally gits the thick grass/soil bump. Tries to spin the rotors and decidesto go to dock to charge …
I’d appreciate a bit more enthusiastic retry from the Yarbo. Of course if it hitssoil bump, stops with blades over it and tried to spin them up again, it will fail 99%.
So in essence - the retry algorithm should be significantly improved!
I am still waiting for the new firmware to fix this despite being told five days ago by customer service that “I’m pleased to let you know that the new firmware is scheduled for release tonight, and we’ve expedited your Yarbo to be among the first in the deployment batch.”
Still no firmware push to my unit despite being told six days ago I would be among the first to receive it. The problems with the workplan being cancelled when recharging has been happening for well over a month. Yarbo keeps telling me is to be patient! The fix is coming. But when? Ticket 181851 does not seem to be getting addressed.