Hi, since yesterday Yarbo stops in the middle of work plans, go back to charge. When I open the app I find it charging (or fully charged) but the work plan is not suspended. It is just gone. I see it appear in the work plan history as Manual stop.
no warning. Nothing is stuck, no overheat, no slipping, blades spin freely. I can start a new plan no problem. It just stops, go back home and then plan is gone. Unable to complete a plan…
tried the usual reboot stuff, battery, long press reboot, etc etc.
Anybody had something like this happen before? Any idea how to fix it? For now the only way to finish plans is to restart it at the progression % I see in the work plan history…
I just restarted the plan (again) after doing a series of all the reboot I can think of (I wish we could see the logs, maybe we could be more elegant than just rebooting everything)…
I’m sorry to hear about the issue you’re experiencing. This behavior is not normal and will require further investigation by our support team. We’ll follow up through your support ticket and work to get it resolved for you as quickly as possible.