Yarbo customer service non existent

Support & Solutions
, ,
1

I’m not asking for alot here. Ever since I’ve had this Yarbo. I’ve had two data centres replaced, one core replaced and rtk atennas replaced.

can someone help me or point me to the right direction as I’d like to start using my Yarbo lawnmower. It has not mowed my lawn since the start of the summer due to the Yarbo losing GPS. Yes it has clear line of sight and yes it worked great last year but keep in mind I’ve had things replaced during the warranty period. I paid thousands for the full bundle and with the pattern of this unit constantly failing, I am concerned how long this will last and hen the rest warranty period is over.

my ticket # 216110. I spoke to someone on the phone two days ago and I was told someone will get back to me in 24 hours. Never happened. I also opened a ticket on June 27 addressing my GPS issue with the unit and I have not received a reply since then. I gave them all the info Ben Zhao asked and even swapped the antennas as he requested as well given the readings from the diagnostics. Can someone help?? This is quite frustrating and concerning and also a big concern of the lifespan of this machine if it keeps having problem every few months.

2

Most likely it’s antenna related. Mind posting screenshots from before and after your antenna swap?

3

Hi there, I’m really sorry for the experience you’ve had with your Yarbo and for the delayed response on your case. We completely understand your frustration, especially after multiple component replacements and the amount of time you’ve been unable to use your mower.

I’ve asked our team to review ticket #216110 as soon as possible and look into the current status of your case. I will also continue to follow up to help ensure the issue is properly investigated and the next steps are communicated clearly.

We sincerely apologize for the inconvenience and the delay in getting back to you. Thank you for your patience and for providing all the requested information and troubleshooting results. We’ll work to move this forward as quickly as possible.