Well, based on some of the support posts in this forum, it seems it was only a matter of when—not if—I would be ignored by support.
It’s now been 20 days since my Yarbo stopped mowing my lawn. I’ve received only one response, and that was simply asking for my address—not what was wrong with the machine or how they could help troubleshoot the issue.
At this point, I’m confused, frustrated, and disappointed with the lack of communication. I’m hoping someone from Yarbo can finally provide an update or explain what the next steps are.
I hooked up the Trimmer to the Core on June 15th, following the installation instructions to the tee. Turned on the Core and launched the Yarbo app. The app recognized that the Mower module with Trimmer was attached. I proceeded in updating all my work areas with the location for the Trimmer to activate trimming.. Again, all appeared to be fine. It was getting late in the evening, so I decided to let it charge overnight and I would implement the maiden session with the Trimmer in the morning ( June 16th 2026). The next morning I got excited to try out the Trimmer. When I got to my garage and launched the app, the app showed the Core as being OFFLINE. I could not get any response from it. So I proceeded to power off the Core using the rear power button. And waiting a minute or so, I powered the Core back On. That’s when I heard the loud fizzle, and an incredible amount of smoke came billowing out of the unit. I went to get my fire extinguisher, but when I got back most of the smoke dissipated. I did get a recording of the last little bit of the smoke coming out of the unit.
The unit was FRIED . I proceeded to open a ticket with Yarbo on the morning of June 16, 2026.
And called their Support line. I referenced the ticket and they informed me that an FSE would reach out to me within 24 hours.
Never happened. So I called back again.
They informed me that they are busy and an FSE would reach out via email within 24 - 48 hrs
Again , it never happened.
It’s been two weeks now, and no one, and I mean NO ONE has gotten back with me. The only contact I have had is with their 1st level who answers the phone, reads the same BS script that someone will contact me… Just to blow me off.
Two weeks… TWO WEEKS and have NOT had this Core to mow
They refuse to acknowledge when a replacement will be sent out, stating that it has to be escalated to the R&D department so that they can determine the next steps.. They repeatedly stated that my Ticket has been escalated. And yet… Still … No contact.