My Yarbo has been stuck in emergency mode for over two weeks now, and tech support keeps telling me the issue has been “escalated” — but still no solution. 
Has anyone dealt with this before or know how to fix it? I’m getting seriously frustrated here. Any tips or advice would be greatly appreciated! 
Other than the usual “did you pull the battery and then power the rover back up” question, one thing that one or two people have reported is a part of their emergency button’s actual switch breaks inside the rover. I recall someone on FB posting he dismantled his rig and found the issue. I can’t tell you which FB group, who, or when, though. It was probably pushing about two months ago.
That being said, if it’s not the hardware, and you’ve tried clearing the error in the App with no luck, then, wow, it seems they should be getting back to you sooner with an “escalation.”
We sincerely apologize for the inconvenience this issue has caused and understand the frustration you’re experiencing. We’ve received your request for a core replacement, and our support team will arrange it as quickly as possible. You can expect to receive the replacement within approximately 7 days after receiving our confirmation. We truly appreciate your understanding and patience during this time!
Just received mine today and same issue. Says that the emergency switch is activated even though it is not. Tried resetting and starting from scratch but still nothing. Haven’t even been able to get it off of the charger.
Just to confirm, you have pulled UP on the emergency stop (big red button on the back of the core). It should not be flush with the core, but raised. If that checks out, then capture a photo of the button, and the emergency stop being displayed in the app, and open a support ticket. You can do that in the app by backing out to your profile at the top right or by going to support.yarbo.com
Sorry, I didn’t clarify, but I did send a video to support and opened a ticket, I was just venting my frustration since I haven’t even been able to use it yet.
Ok good, glad to hear that you are working with support already. I completely understand your frustration, but they will get you sorted out.