My Yarbo has been stuck in emergency mode for over two weeks now, and tech support keeps telling me the issue has been “escalated” — but still no solution. 
Has anyone dealt with this before or know how to fix it? I’m getting seriously frustrated here. Any tips or advice would be greatly appreciated! 
Other than the usual “did you pull the battery and then power the rover back up” question, one thing that one or two people have reported is a part of their emergency button’s actual switch breaks inside the rover. I recall someone on FB posting he dismantled his rig and found the issue. I can’t tell you which FB group, who, or when, though. It was probably pushing about two months ago.
That being said, if it’s not the hardware, and you’ve tried clearing the error in the App with no luck, then, wow, it seems they should be getting back to you sooner with an “escalation.”
We sincerely apologize for the inconvenience this issue has caused and understand the frustration you’re experiencing. We’ve received your request for a core replacement, and our support team will arrange it as quickly as possible. You can expect to receive the replacement within approximately 7 days after receiving our confirmation. We truly appreciate your understanding and patience during this time!
Just received mine today and same issue. Says that the emergency switch is activated even though it is not. Tried resetting and starting from scratch but still nothing. Haven’t even been able to get it off of the charger.
Just to confirm, you have pulled UP on the emergency stop (big red button on the back of the core). It should not be flush with the core, but raised. If that checks out, then capture a photo of the button, and the emergency stop being displayed in the app, and open a support ticket. You can do that in the app by backing out to your profile at the top right or by going to support.yarbo.com
Sorry, I didn’t clarify, but I did send a video to support and opened a ticket, I was just venting my frustration since I haven’t even been able to use it yet.
Ok good, glad to hear that you are working with support already. I completely understand your frustration, but they will get you sorted out.
To update, I sent the following to Yarbo:
Ok, I have confirmed that the issue is with the cable from the j10,j20,j9 board to the switch on the e-stop. It looks as if the cable was pinched during the assembly of the unit (See attached pictures). I started by doing a continuity test on both wires for the e-stop. They both failed. Next I cut both wires where I saw that the wires had been pinched and temporarily used a crimp to reconnect the wires. I did another continuity test and it passed. I hooked up the switch and reassembled the wires, antennas and the j10, j20, and j9 harnesses to the board. I was able to confirm that the system was now working properly. |
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||To help from this being an issue in the future, I believe that the current routing of the e-stop wiring needs to be addressed. While inspecting the rest of the unit, I noted another crimp in the e-stop wire further up(see additional picture). I believe this wire is also a little too short.|
||Please send a replacement harness from the e-stop switch to the j20,j10,j9 board as quickly as possible. I have yet to use this and my mower head is supposed to be delivered on Thursday and I would like to hit the ground running.|
Wow, great work troubleshooting and documenting this! Glad you got it fixed. I assume they are shipping you a new cable or something?
Not sure, having trouble getting a response. Just keep getting email that says" our team is investigating this and will get back to you". No update for last 3 days.
They may be working out a user replacement process for the cable since you seem willing and able to do so. I’m sure @Yarbo-Forum moderator can inquire on the status if you have a ticket number handy.
Re:[## 79173 ##] issue with Emergency stop button: Update:Mike from @yarbo just confirmed that they are sending out a replacement cable. Still no timeline, but getting closer.
