Sorry to hear about your mower module.
Maybe it’s a software glitch that they can resolve remotely. I certainly hope so.
I’m assuming you’ve already opened a ticket about this latest problem?
Thanks. Yeah, me too. It had been working great for about two weeks and then this. Apparently the Yarbo gods don’t like me well enough to give me a running mower. lol Yes, ticket opened this morning. Awaiting FSE assignment.
@Yarbo-Forum , maybe you can help push it along? Ticket #222524
I encountered this issue last week, and it froze in the middle of the job with the message “Yarbo is adjusting blades”. I had to restart Yarbo after 15 min to continue the job.
I’m glad you were able to get your mower to work again. My Yarbo rebooted on its own this morning while I was waiting for it to self-correct. It’s also been booted a few times since. I tried running it on another area and same behavior. I disconnected the battery for 4 hours to reset the BMS and tried again after that. Same behavior. I’ll have to inquire about a unit that came off the line on a weekday vs. a Friday. haha
Sounds like you’ve already done all of the expected diagnostic steps. Unfortunately you’re prolly going to need to wait for the FSE to determine next steps.
Is yours a standard mower or the mower Pro?
There have been some recent reports of issues with the Pro, so just want to know if your issue might be related.
It’s a Pro. And it had been working really well for 2 weeks. I guess that’s all I get on this module. I’m nearly certain it’s going to require a replacement…but I’ve been so wrong about so many things with this mower.
Hi there! As discussed in your support ticket, we have already initiated the replacement process for your case. We kindly ask for your patience while the replacement is being processed and shipped. We’ll keep you updated once there is any further progress.
Thank you for your understanding and patience!
I see FedEx picked it up today, which means I should get it on Friday. Thanks!