When you encounter a failure in recharging your Yarbo upon its return to the charging station, consider the following parallel factors that could contribute to the issue:
Location and Positioning:
Ensure that your Yarbo is within the map range. Your Yarbo can only recharge effectively within this specified area you have drawn before.
Confirm that your Yarbo is not positioned directly above the wireless charging pad. When your Yarbo is parked precisely over the pad, it cannot initiate the recharging process. Instead, manual control is required to start the charging sequence.
RTKSignal Quality:
Assess the quality of the RTK signal. A strong and stable signal is crucial for proper operation. If the signal is weak or unstable, consult the relevant diagnostic article for guidance on improving the RTK signal quality.
Positioning Accuracy:
Investigate if your Yarbo stopped incorrectly on the charging station during the recharge attempt. In such cases, flipping over the charging station and check if the cables are connected properly. Capturing detailed photographs can help in diagnosing the issue. Contacting customer service with these visuals will provide them with valuable information to assist further.
In case none of these measures resolves the problem, reaching out to customer service remains advisable for professional assistance tailored to your specific situation.
Since the most recent update (March 2025), if your mower has a RTK antenna issue, and/or a Halow interference issue, you can not manually drive the Yarbo back onto the station and charge. Instead, when you press the charging button in the app, the Yarbo will attempt to go to a recent pathway route and attempt to execute that program. Prior to the update, you were able to manually initiate the charging sequence with the rover sitting on the charging station.
Since the update, with the Yarbo sitting on top of the charging station, I manually initiated the charging by the bluetooth connection in the app. The Yarbo immediately went backwards, off the charging station, and got wedged behind. This is an app programing fix that needs to be reset to the way it used to be.
Lastly, when I initiate charging via the app, with the rover sitting on the charging station and in position, it creates a route that takes the rover off the charging station and drive out into the lawn, then come back. This takes the rover 9 minutes just to get back to the charging station.
Thank you for bringing this to our attention. After checking with our relevant department, we’ve determined that this behavior is abnormal and requires further investigation. We’ll address this issue for you alongside your previous support ticket #73815.
We appreciate your understanding and look forward to resolving this for you!
Since the last update Yarbo won’t automatically start charging. It’s literally sitting in the middle of the pad and continually says it isn’t aligned and won’t charge. This is just one of several issues I’m having with the canned response of we’ll forward it to the appropriate team and let you know when we hear something. I’ve been waiting for a while to receive an update on some items I ordered a few weeks ago that still hasn’t shipped and I get the canned response. Whoever the next level of support is apparently doesn’t see the need to have timely responses or be responsive at all.
I’m all in on this product but the execution and number of issues are piling up and the frustration is getting to a level that makes me want to start posting everywhere about my experiences.
We truly understand your frustration and sincerely apologize for the unpleasant experiences you’ve had. We’ve reviewed all your support tickets and are committed to addressing each of your concerns.
Regarding the replacement issue, we apologize for the delay. The delivery has been arranged, and you should be receiving it soon!
For the light issue, the lights are designed to automatically turn on when the camera detects insufficient light. However, factors like shadows or other environmental conditions can sometimes interfere with the camera’s judgment. We also promise to provide the option to adjust the light in future releases.
As for the recharging and cutting disc motor height overcurrent error, after consulting with our after-sale department, we’ve assigned a tech specialist to address these two issues. He is actively working on resolving them, and we’ve ensured extra attention is given to your case. Rest assured, we are fully committed to resolving all the issues you’ve encountered.
Moving forward, we will improve the speed and quality of our after-sale support to provide you with a better experience.
We genuinely appreciate your patience and understanding.
I understand what you’re saying regarding the lights but I’m telling you it’s not working correctly. Every single light turns on when it immediately starts a job/task while sitting in a wide open space without a single cloud in the sky in the middle of the day. No shade, no shadows, nothing.