I was wondering if anyone is having issues out of there wireless charging pad. Mine there are no lights on it and the unit says not aligned with station. This is the 2nd one with the same issue. The first one I tested power at the outlet and it was reading 120v. Then checked the power at the end of the plug and it was reading the same 120v. Yarbo troubleshooting found that the pad was bad and send me a replacement. I installed it and made sure to replace the cable and everything. It worked for a day or 2 but the same issue. No lights on the pad and 120v at the plug. Yarbo is looking into the issue but no fixes or replacements. Also getting the battery over temp fault. Not to sure if that’s causing the issue or if the pad being in the sun and hot temps something is getting to hot. Only starting having this issue when the temps were hot here in Kentucky. For Yarbo team members watching this thread ticket #100968
Offhand, this sounds like the currently ongoing issue with Yarbo’s battery becoming overheated now that it’s warmer outside. To summarize, when the battery temperature reaches ~50 degrees C, it will stop charging. This is by design, as Li Ion batteries shouldn’t be charged when they are too hot. Yarbo is currently working on modifications that will hopefully alleviate this issue. In the interim, you can try moving the charging pad to a shaded location. I tried removing the battery cover when Yarbo is charging - That seemed to make a difference as well. Good luck!
Are you certain you don’t have a voltage issue with the outlet you are using? Have you tried a different outlet? Can you measure the voltage from the outlet and see if it’s not under or over what is expected?
I seen the battery error and I am unable to move it to a shaded area due the the signal lost😭. The charging pad is an issue for me due to the fact that I’ve had 2 go bad in a short time. I am wondering because of the battery overheating issues is it causing the pad to also over heating. I have seen some post the fact that they should dial the pad back a bit and take longer to charge on hot days this way it would not over heat the battery and possibly the charging pad.
No I am positive I have power. I checked it at the plug and the meter reads 120v. Then moved down to the charging pad plug and checked pin 1 and pin 2 and get 120v down there. So it’s getting the power.
If the charging pad light is not on, I don’t think it’s the overheating problem. It will stay blue even when in overheat protection. I would try a different outlet. I did initially have have problems with my GFCI outlet tripping. It ended up being a faulty GFCI.
If they replace it again, and I’m assuming they will, consider a surge protector or using a different outlet. It’s possible it’s just two bad docks. I don’t think it’s overheating. I’ve had 99 degree weather and am currently in the sun at over 93. No issues. Battery charging issues after a work plan, absolutely, but the dock should be fine. Unless you have it full sun on asphalt driveway that is getting well over 200 degrees or something I can’t imagine it’s causing issues.
I do have it on a gfci but no light on the pad. The power is reading 120v at the plug going into the pad so the pad is getting power
Ok that makes me feel better. My pad is in the sun most of the day but it’s on grass and I can’t imagine it getting that hot on grass. Thank you
O it is on a gfci but like I said earlier I have confirmed that the plug is reading 120v going into the pad itself
I’ve seen some weird and hard to track down power issues that would smoke electronics. Had a few desktops go bad with weird issues. The moment we put a desktop UPS in front on the power supply for the new one we no longer had issues. It’s possible it’s something like that. Not saying definitively it is, but if it happens again it has to be something with that outlet. Hence why I say find another outlet and roll with it that way for a while.
Will give it a try, doesn’t hurt to try.
I’m sorry to hear you’re experiencing this issue again. Please rest assured that we are actively investigating the problem. Your case has already been escalated to our R&D team for further analysis. We truly appreciate your patience as we work to find a solution for you.