Thank you for your message. I’ve reviewed your support ticket and the photos you provided. If Yarbo is losing GPS signal near a wall, it’s possible that nearby obstructions are interfering with the signal.
However, when the rover is in the middle of the lawn under clear sky and signal loss still occurs in such conditions, it might suggest an issue that needs further investigation.
I’ve left a private note for our support team to take a closer look into this for you. I truly apologize for the inconvenience the GPS issue has caused and appreciate your patience as we work to resolve it.
We haven’t rolled back your software version, but we’re glad to hear that the GPS issue is no longer affecting your Yarbo.
Regarding the other issue you mentioned, we recommend adding the details to your existing support ticket. That way, our team can take a closer look and assist you further.
Thanks again for your patience and continued feedback!
Its like I jinxed it. Every time I think it might be better and I say something, it stops working again. GPS stopped working shortly after my post yesterday and is off still today.
I’m really sorry to hear that the GPS issue has returned. I’ve already contacted the responsible field service engineer to investigate this for you as soon as possible. We truly appreciate your patience and understanding.
After the yarbo team applied a “fix” to my rover or DC it worked for the last days until today the same issues startet again. Never got to know what they did, I explicitly asked but got no answer.
Yarbo standing under blue sky with no satellites what soever, DC still seeing all of them, reopend ticket #102036 .
I’m sorry to hear the issue has returned. Are you still experiencing the problem now? From our backend checks, it appears the system is currently functioning normally.
I’ve also informed the support team that you would like to know the root cause and the specific fix that was applied. If the issue continues, please feel free to let me know—I’m here to help.
I’m happy to report that after 25 days finally Yarbo technician decided to send me my 3’rd 2024 model core. The verdict is that the RTK module is faulty. As by the information given it will take 7-10 days for the new core to arrive. By experience I know it will not be in working order and it needs firmware update to be done remotely by Yarbo technician. So on the fastest grass growing period my purchase is unusable for a month and a half…
For the support experience I can report that I had 3 different people working on my case. At least 2 of them didn’t read the ticket where I had extensively explained what I had already done to get the Yarbo working. “Best” part was the video call with the technician. The lady didn’t know the Yarbo SN number and absolute cero knowledge what was my problem with the unit. She quickly made some guesses to hide fact that she wasn’t prepared but was not lucky with her guesses. I was surprised to say the least.
At least finally I have a solution and some timeline in place when I can use the Yarbo again.
So it took 37 days Yarbo dying for me to have the new core. I’m happy that I finally got new one but it’s not great when you are more then a 1 month needed to take care of your lawn yourself 100%
New core surprisingly updated itself to new firmware in 10-15 minutes after I connected it to wifi. That thing clearly have improved the period of 3 months when I last time got new core.
lets hope my 4’th Yarbo will be the one what will last.
On the sidenote. The caster wheels on the mower are totally destroyed by the big uneven lawn I have. I haven’t checked them and after reading some problem reports with them here on the forum I also inspected mine. Those now already have a play in them about 1cm. Made some pictures for Yarbo and hopefully I will get new ones soon. Those I now have will hopefully not die before that.
On the other hand, why pay for them? They must be covered by the warranty. This is clearly unexpected behavior to break such wheels so fast for a robot mower… For my Husqvarna 450x, I had to change 1 after 5 years, that’s it… Was working 24/7 except for charging sessions. Lasted 15 000km
You must have some good smooth terrain. On my Husq 450x I replaced front wheels regularly. Annoying task to say the least. Plastic connection between the wheel itself and the metal arm is the weak point on Husq. I believe I changed minimum of 2 front wheels in ever mowing season excluding the first
Not that smooth… But haven’t seen yours But having lived with models that require wires and roam randomly, it raises your tolerance level to dumb moves and stuck robots…
But having lived with models that require wires and roam randomly, it raises your tolerance level to dumb moves and stuck robots…