We pay close attention to the GPS issue. I’ve confirmed with our team that, so far, the GPS cases we’ve received since the latest update have all been related to environmental factors. However, we continue to closely monitor every GPS-related issue to see if there are any other factors affecting it. We appreciate you bringing your case to us.
Are you saying that support feels that all the GPS cases since the last update are not related to the software/firmware?
I thought I will let everyone know thatmy Yarbo is still offline and unable to manage GPS lock on satellites. Support has been silent for many days now. Grass is half way to the tracks already.
I have noticed that after the last update round there has been great increase of post relevant to GPS problems.
I didn’t really have GPS problems until the latest update. I opened a ticket (#102036). First I had to swap the antennas on the core to no avail. Then they assumed it is the data center…
I didn’t change my datacenter location either since installing yarbo last fall. I sent them photos and videos and now they blame all the connectivity and GPS issues on the placement of the DC. Something that worked well for over half a year.
I can’t say it enough - future customers - keep your distance, yarbo is not ready for what it advertises and promises. It is a toddler that needs to be watched all the time. And like a child it breaks things, lots of them…
This is the data when yarbo is working fine, I can see no issues there - until it suddenly stops and has no connection in the middle of the lawn.
Update: so it happened 40 min later… this time, I have to admit, not in the middle of the lawn but next to my neighbors wall, yarbo is standing there trying to regain a gps signal.
As you can see it did the first idk 8? stripes without a problem.
An hour later it is stranded under clear sky! No connection at all.
At this time, we haven’t seen clear evidence linking the recent GPS cases to the latest update. However, we’re continuing to monitor the situation closely and will investigate any new findings.
You then have a proper hardware problem at your hands, I have to go out and look after the unit every 30 minutes or so to make it resume it’s job!
Your DC looks good to me in those screenshots. Your rover definitely has a software or hardware issue in that last screenshot. No satellites detected at all and RTK status of zero. Definitely not right.
Antenna antenna… Do you have spares by any chance? I had similar intermittent problems until I installed brand new ones. Finally found one that was the culprit. Without any visible damage. It is like 20$ and I have no issue since then.
FYI, possibly related: I reopened the ticket of the “stopped during the middle of a Work Plan” issue marked fixed with V3.9.16. Same symptoms. It’s only happened once, but I got what little info I had over to Support, and they’re having a look.
Hypothesis: maybe they changed the sensitivity to RTK drops on the last update (I’ve read a post where they say they would decrease the buffer when the robot loses signal). And for folks with failing antennas (not completely broken but intermittent) it amplifies the problems (before the robot would fall into Float mode, whereas now it simply stops). Hence the increase in RTK drop reports.
Any chance I can revert back to the software prior to the roll out from last month? My yarbo was working fine prior to June 17th. Maybe it’s coincidence, but it seems odd that it ties back to the software rollouts.
I’m not aware of any mechanism to roll back a firmware update. @Yarbo-Forum ?
They definitely can do it. A few days ago they rolled back my firmware to the previous 3.18.x version (even though I told them not to). Had to wait 48 hours to get back on the latest.
good to know…
Curious why they rolled you back to 3.8.18?
I was complaining about all the zero-turn nonsense, and they suggested to roll me back.
Had I know that was an option, I would have asked for a roll-back to stop my cutting height motor from extending too far that it can’t come back.
In the end, I get a different mower unit. Hopefully soon. I haven’t seen a tracking number yet… so there’s that.
I swear I asked for a rollback when 3.18 was released and I was denied. No idea under what circumstances that will/will-not do it.
I don’t know if they rolled my software back because it still shows the same version, but its been running most of the day since this afternoon. I say most because the previous issue of blades not getting up to speed has mysterious returned. I guess that’s slightly better than no gps.
As it’s been now 5 days without any information from Yarbo what’s the latest on fixing my core’s GPS lock problem can we also try to roll back the firmware on my core @Yarbo-Forum ? As already stated it all started right after the core installed the newest software. Before i didn’t had GPS problems.
I did just wrote this reply to the support ticket as well