I got my Yarbo unit in December 2024. Installation was challenging as there online videos were not clear when it came to installing the data center.
Finally got it installed and started using it in May when the lawn needed it. The mapping was not working and after a lot of attempts they figured out the antenna was defective and sent me new antennas with inside connection wires. Opening the unit and replacing it was again challenging as the unit would not open as shown in their video. Using a hammer and screw driver I got an ant mechanic to help me open it. the next thing to fail were the cameras and Yarbo got back saying unit was defective. And they sent me a new unit.
The new shiny unit came with no antennas and needed me to transfer them from old one, as well as the side plate which is plastic on the new unit. This unit would do a hard reset and was not usable.
So last week got a third unit which is a refurbished unit and is working. However the maps are not sticking and I have contacted them to update it. So as of now instead of having the product for 6 months I have not been able to use it event free for even a week.
Take home lessons—
Product is not ready for commercial release.
Software is terrible.
Product was not tested in hot weather states like Texas. Due to battery heating the only time I can run this is at night.
Many of the early reviews I saw online were either fake or paid reviews.
I hope the product can still survive this storm and become commercially viable.
We’re truly sorry to hear about all the challenges you’ve faced with your Yarbo unit. We completely understand how frustrating this must have been, and we want to assure you that we’re committed to addressing each of the issues you’ve raised and making things right.
Regarding your concern about battery overheating, we’ve recently implemented a thermal control strategy during the charging process. Based on customer feedback, this has been effective in preventing overheating. Could you let us know if you’re still experiencing this issue with your current unit?
Please rest assured that we’re continually working to improve both the hardware and software through ongoing updates. Also, just to clarify, we do not pay for reviews—what you see online comes from real customers sharing their genuine experiences.
We sincerely hope your experience moving forward will be much smoother, and we truly appreciate your patience and feedback as we continue improving the product.
The new charging strategy is not good. All it did was throttle back charging speeds, so now the mower just sits on the dock charging slowly. I can’t plan mowing sessions as I have no idea how many hours the mower will sit on the dock.
The story continues. Maps and settings were not sticking. Sent 2 emails to support with no response after even 3 days. Last evening the unit started flashing multiple times colored lights and even after a reset by taking battery out, kept doing it all night.
started another support ticket. At this point I have given up . I need to check into lemon law and what my next option is.
Hi there, sorry for the delayed response. I’ve already reached out to the responsible field service engineer to check on your ticket. Please rest assured, we’ll work with you to resolve every issue you’ve encountered. We truly appreciate your patience and understanding!
For one the lawn mower has been working correctly other than some camera issues. I am afraid to restart the core in the event it bricks again.
Changing the blades was tough as two of them would not come off. Anyway I ordered a new disc and will swap it out when ever it arrives from Amazon order.
The camera issues are usually from hot swapping the module. Usually a reboot will clear it. I can understand your trepidation with rebooting or powering off though if you’ve had issues with the firmware updates bricking your unit. I reboot and power both off mine off all the time and I get a lot more firmware updates than most being a beta tester. I can assure you it’s not normal. Did you get the latest firmware update yet (3.10.0) and did that get deployed ok? If so, you might be out of the woods with whatever was happening.
My fifth unit also just failed after the left wheel quit working. Needed to hire someone to bring it from the lawn to the shed.
Working with support. Going through the forum I realize it has happened to others in past. It shows that previously identified problems have still not been fixed.
Hi @royjacob, sorry for the inconvenience! Our team is already reviewing your logs to figure out what caused the wheel issue — it looks like the unit recovered after you reinstalled the battery, which will help us narrow down the cause.
We understand how frustrating this must be and truly appreciate your patience while our engineers analyze the data. Once the review is complete, our support team will follow up with you through the support ticket.
As for these similar issues mentioned before, we’re compiling all related cases for a comprehensive fix — it takes some time, but we’re working to resolve it thoroughly.
