Not really sure what is going on with the Yarbo. Currently have the mower module connected. When I go into the app, the image shows no module attached, then when I click on my Yarbo, it shows it charging, but it has the image of the snowblower attached and an error “Battery issue”. It
claims I need to restart the Yarbo. No idea how to restart it. Looked online and there are NO instructions on how to restart the Yarbo. I ended up just pulling the battery and bringing it inside to cool.
After reinstalling the battery, nothing has changed.
What should I do?
Thanks!
Restart Yarbo system is hidden in Settings-> Safety Setting → Restart Yarbo System.
(Which is a bad label. It should be Restart Yarbo. The Datacenter is not restarted via this option.)
You should open a support ticket.
Thanks so much!! Didn’t look there.
I have already open a support ticket.
Hi,
As Ken mentioned, the restart Yarbo System button can be found in the safety settings page. I’ve reviewed your support ticket, and I wanted to check—did the restart help resolve your issue? If not, could you please add a screenshot of the error message to your support ticket? This will help us assist you better.
Thank you!
No the restart did not do anything. I have attached the screenshot of the error to the ticket.
It does flash “module disconnected” error for a split second, but goes right back to what is in the screenshot.
I do not believe this is a battery issue as dingoace10 and I are experiencing the exact same issue on the same day. Module disconnected - Support & Solutions / Hardware Issues - Yarbo Forum
What is strange is when the Yarbo reboots, it makes the mower module go up and down, like it is checking something. So it knows a module is attached.
Or is that just the module’s behavior? Checking limit switches, motor current, etc. before it connects to the core for instructions.
I didn’t write the software so I’m speculating.
where are the smarts?
I am in Michigan and my yarbo is in Alabama and i am getting the same error. It was mowing last night when my wife said it is setting in the front yard not doing anything. I was able to send it to the dock. And it is charging. My wife did a rtk reset by unplugging it and restarting. Then i did the restarted still has error.
Anyone have a solution yet.
Thoughts @Yarbo-Forum ?
I am also having the same issue starting today
Thank you for providing the screenshot. Our tech team will investigate the matter further through your support ticket and work to identify the root cause. We appreciate your patience and understanding!
I’m sorry to hear about the issue you’re facing. Have you submitted a support ticket for this yet? If not, I recommend providing a detailed description of the issue along with a screenshot of the error message so our support team can assist you in resolving the problem.
Just heard from support. It was the power board issue and they are sending me a replacement core. Hopefully the maps carry over successfully