Waited 2 weeks for them to replace a bad Mower Pro module, they sent me a Mower module instead. Now what, another month before I get to mow my yard? They keep letting the grass get so tall, waiting for support, my original Mower module doesn’t cut it, literally.
Ticket #218639
Your original mower is broken too? Even with very tall grass, it’s been my experience the M1 will still eventually cut it all down, over multiple passes.
Sure, how many disks do I need to replace, I have hundreds of trees and can’t see the branches in the tall grass until it’s too late. That’s why I got the Pro.
We’re really sorry for the mix-up and the inconvenience this has caused.
After reviewing your case, we found that our system mistakenly matched your replacement request with another one of your orders that included a Mower Module, which resulted in the incorrect module being shipped.
We have already arranged a brand-new Mower Pro Module replacement for you. We will ship it out as soon as the order is processed, and we’ll continue to follow up to help ensure everything moves forward smoothly.
Thank you for your patience and understanding. We apologize again for the delay and appreciate your cooperation while we work to get the correct module to you.