Blades not running even not with controller

Support & Solutions
41

I saw on Facebook people with the same issue. It has to be something in the mower. Maybe the power board from the mower? Not sure, but glad that Yarbo is offering a solution.

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42

I wonder what the long term view of these sort of issues looks like? Will Yarbo swap out mowers 4 years from now after warranties are up, or will they sell replacement boards for the users to install?

Anyone seen an communications on serviceability or the long term plan?

@Yarbo-Forum ?

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43

Was wondering the same. Yarbo touts modular construction for serviceability, but many of the issues require a complete core replacement. Shipping this kind of weight back forth across the country isnā€™t free. Maybe theyā€™re just trying to understand the failure modes at this point.

44

If you look at the power board in the core as an example, thereā€™s not really much option to replace it with all the coatings in place. Most of the cables seem to be coated in place too.

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45

They built the 24 specifically to be user serviceable. They do analyze the failures when they get these back and make iterative improvements on the assembly line and during the refurbish process.

Long term support post warranty would be just to sell and ship you the part and let you do the repair yourself or through a licensed dealer. Thatā€™s how I understand it anyways. I know they said by the end of this month to someone this morning on FB that they will be offering an extended warranty plan as an option for all current owners. Looking forward to seeing what that is.

As for this specific issue, from what Iā€™ve seen other users who tore into their mowers to find the issue, they found a pinched wire that eventually breaks or shorts in one of the harnesses. Not saying itā€™s always this issue, but Iā€™ve seen a couple be exactly this. As a warrantied item, I would not be tearing into or repairing my unit without explicit approval to do so. But hey, some people are like hold my beer!

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46

If itā€™s couple connectors and a few screws, and gets me back up and running quicker. Yes, the goo on the power board doesnā€™t look like fun. Made me wonder about heat dissipation. Thereā€™s some high current stuff going on there.

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47

I had to goo both of mine. Was relatively painless and hasnā€™t been an issue. They factory goo them now so I doubt itā€™s something to be concerned with.

I would hope in the future they make those boards a little more plug and play friendly and forgo the embedded wires into the circuit board and conformal coating.

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48

I agree. I am not opening the mower myself to avoid avoiding the warranty. But at a certain point they need to be able to service them or send replacement parts to install yourself. They need to make money and in with replacing my mower for example I doubt they are making money. But as Ken or Cobra said maybe they do this for the moment to examine the failures and learn from it.

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49

As Bryan mentioned, we are currently considering offering an extended warranty plan for all existing users.

Looking ahead, once the standard warranty period ends, there will generally be two options:

  1. Users can replace certain components themselves, if the issue is something that can be handled independently.

  2. Alternatively, the unit can be sent back to us for repairā€”please note that logistics and repair costs would apply in this case.

Thatā€™s exactly why weā€™re planning to introduce the extended warranty service. Thanks for bringing up this important question!

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