Wondering if anyone has had this experience, and better yet has a fix.
My mower deck has the blades fully extended to their lowest position. I did not set them there nor do any of my areas have them set that way.
However, the app indicates that they are at 4inches which is the highest position and how I typically mow to minimize clogged blades.
I can seemingly adjust the blades up and down in the app, but with no actual activity or even sounds coming from the mower deck. The blades spin on command.
I’ve created a log record and opened a ticket of course, but still am hopeful for an easy fix that I’m overlooking.
Unfortunately, I think support is going to have to solve this. Hopefully something they can do remotely. They may just be out of calibration.
Thanks Bryan. I’ve done the usual restart, powering down, disconnecting the deck, reconnecting the deck, etc. So I think you’re right, now I just have to sit and wait.
I’ve checked your ticket in our system. To proceed with the next troubleshooting steps, we need some additional information from you.
Please check the ticket thread and provide the requested information so we can continue investigating the issue.
Thank you, I have done so. Unfortunately, one of the next steps is to place it on the charging station to charge while they perform diagnostics, but as you know from the other thread, I do not have an operational charging station. I am awaiting further instructions. Your help and support is greatly appreciated!
That’s so they can conduct charging coil tests. Place it there and let them know. Keep an eye on the charge and use wired charger to keep it topped off periodically until they conduct their tests. But for them to test it, it will have to be docked and not charging.
Thank you for that additional insight. I have moved it to sit on the dock. They have also proceeded with collecting additional information from me. They seem to be actively working it and being very responsive.
They have escalated the ticket and I am standing by.
Update on this issue, the support team got engaged fairly quickly and have finished their diagnosis and is shipping a new mower module.