Any suggestions for communication loss when I’m trying to check in on the app while my Yarbo is on a snow blowing run? I have the 4G option turned on. I like to keep an eye on it while it works, especially when it’s near the road where people might walk by not close enough to be seen by Yarbo but close enough to get snow blown in their face. But the app loses connection with the unit regularly so I can’t stop the unit from inside if I need to.
Does it only connect VIA bluetooth? Do you have any cellular data usage logged? If so, how much? What is the DC connection status in the diagnostics? Steady 3 or flipping between 2 and 3 periodically?
Make sure the core is not connect to your home wifi.
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Thank you for reaching out about this. I’ve consulted with our field service engineer, and we recommend submitting a support ticket so our technical team can investigate further.
In the meantime, please keep your machine online while the case is under review. If possible, it would be very helpful if you could include the timestamps when the app loses connection. Additionally, please let us know whether the issue occurs randomly or only when the machine travels beyond a certain distance.
Including these details in your support ticket will help us diagnose the issue more efficiently. We appreciate your cooperation and look forward to assisting you.
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Our core was frequently losing its connection the other day. Restarted it through the app and it’s been much better.
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Do you happen to have WiFi enabled for the core?
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Hi there! If you continue to experience this issue, please feel free to contact our support team and share the relevant details as outlined above. We’ll be happy to look into it and assist further.
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I’ll try gathering some more information and submitting a ticket.