It seems that the fears about a cloud-based device are coming true today. The device keeps constantly dropping off the network. I tried rebooting both the core and the datacenter, but neither helped. Eventually the robot switched from the datacenter connection to a 4G connection, but that didn’t help either, since the issue isn’t in the local network but on the servers.
The connection drops continued even after switching to 4G, proving that the problem isn’t with the operator either (the 4G uses a different operator than the 1Gbps fixed connection going to the datacenter), but specifically with Yarbo’s servers. The diagnostics say that the connections are using US servers. Is it really the case that there are no dedicated servers in the EU region and that all connections are routed through the US? That would explain the fairly frequent connection issues.
One of my units does this too. Generally a reboot clears it up or turning off the DC for 5 mins and turning it back on. Most of the time, it just clears on its own. Doesn’t happen with my other unit. I’ve been having weird HaLow signal issues, so it might be related to that. Still working with support on that. I just swapped a HaLow antenna and it improved my HaLow signal back into the usable range. It was out of usable range on the old one.
I tried rebooting the DC and the Core, but it didn’t help. Anyway, the problems suddenly went away on their own, just as they appeared. So I still think there was an issue on the server side or a routing problem somewhere in the EU–US connections.
I also measured packet loss on the US side at the last hops. However, measuring packet loss there isn’t reliable because the endpoint doesn’t reply to pings. It looks like someone has implemented pseudo-security on their firewall by blocking icmp.
Hi there, I’m sorry to hear about the connection issues you’re experiencing. We understand how frustrating it can be, especially after you’ve already tried rebooting both the Core and the Data Center without success.
Since the reboot did not resolve the issue, we recommend submitting a support ticket if you haven’t already done so. Our support team will be able to investigate further, review the connection logs, and help identify the root cause.
Thank you for your patience, and we’ll do our best to assist you in resolving this as quickly as possible.
Wow! Yarbo is so frustrating! I have totally lost all GPS to the unit. It now thinks the unit is about 200’ from its actual location. I have it sitting on the docking station and selected recharge and it was taking off for the highway! I have rebooted the unit, rebooted the Data Center several times. RTK antennas are totally fine with no damage. Mowed portion of the yard with spotty GPS now it apparently has flaked out in knowing where it is located. Data Center is mounted on top of my roof peak with a clear view of the sky, no obstructions anywhere close. Submitted Tech Support Ticket with little assistance.