Extended warranty miss

Warranty, Return and Refund
1

I made the mistake of not seeing that the extended warranty offer is only good for 60-days post ship, which was about 40-days ago. I bought the mower as I have health issues and didn’t stay on top of the ext. warranty offer. Is Yarbo absolutetly strict with the 60-day policy?

The first 3-weeks were awesome, neighbors were in awe. But, the app and firmware updates have changed the quality of the cut, which doesn’t give a vote of confidence for hardware long term stability. I get it, the pro is built like a tank and and a tech geek, I realize that most of the issues are software fix issues but I wish I bought the ext. warranty!

2

You can submit a ticket and ask, but its managed by a third party and is their policy, not Yarbo’s. They would have to approve anything over.

3

Hi there,

We’re sorry, but due to our insurance provider’s policy, we’re unable to offer the extended warranty after the eligibility period has expired.

We understand this may be disappointing, especially given your situation, and we truly appreciate your understanding. Unfortunately, this policy is determined by the insurance provider, and we’re not able to make exceptions once the enrollment window has passed.

Thank you for your support and for sharing your experience with us.