So what’s the fix for all the sudden no GPS? This unit is new and seemed to be working fine. Was halfway through a patrol run and lost GPS, data center is solid green even after resetting. Robot itself is fine except no GPS even after restarting. Waiting for the newest mower module and was just playing with this thing to get used to it and now I’m thinking of sending it back. Has anyone got these to do what they’re supposed to do?
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What does your diagnostics (rover, status, data center, HaLow) sections look like?
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https://photos.app.goo.gl/H2emCkQtwb5NeSqG8
These are screenshots of the diagnostic page, I’m not sure what most of this means. Thinking my base station loat GPS capabilities. Tried reinstalling everything and it said base station has no GPS so the Rover doesn’t either? I don’t know, thinking this isn’t worth the trouble and returning for a refund. Didn’t even get the mower pro yet
Yes it appears there might be a connection issue with your data center. Have you gone into the app, settings, data center settings, and checked and made sure the firmware is up to date? Latest is 1.0.25. If it’s up to date, then pull the power injector power cable for 5 mins and pull the battery on the core for 5 mins. Power up the DC and then power up the rover. Hopefully your GPS goes green and you are good to go at that point.
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GPS seems fine. Reboot data center and the robot. Also is WiFi enabled? If yes, forget the WiFi on the robot. Settings → Diagnose tools → WiFi. Select your connected WiFi and select « forget ».
Is your POE connected to the router?
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I’m really sorry to hear about the GPS issue. I’ve checked your support ticket—have you had a chance to try the solution provided by the support team yet? If that doesn’t resolve the problem, please feel free to follow up in the ticket, and we’ll escalate the case to our field service engineer for further investigation. We definitely want to make sure your machine runs smoothly so you can stay with us and enjoy the Mower Pro when it arrives.
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Mine is doing something very similar and I am in the same spot waiting for the pro module. I outlined in this post: Level I Support and GPS - Suggestion and Feature Requests - Yarbo Forum
I am getting pretty close to just asking for return boxes and labels so I can get my $7500 back. Have a few days left before I am past the window to return but it is starting to look like that will be the unfortunate path I am going to have to take. I so wanted this to work.
Ok so I’m a pretty busy person and I’m spending an enormous amount of time trying to get this thing set up and don’t even have the mower yet. Seems there is a major GPS issue here. It’s something with the system for certain. It’s a beautiful day here with absolute blue clear skies. I unplugged everything, even disconnected the battery for a half hour. Plugged in the data center until it was solid green, plugged in the docking station and the battery. Turned it on and went through the whole docking station setup to make sure it knew where it was, GPS signal excellent so I got through that. Went to mapping so I could get my property perimeter mapped. Every 50’ or so GPS gone. After a few minutes it’s came back and I continued. After five or six times of that I lost GPS and it didn’t come back. I was in the open most area of the property line with nothing to block anything. Manually drove it back and parked on the dock. Now I’m going to wait for a solution and if this isn’t resolved in the next week the entire system is going back including the snow blower and the mower pro module if and when it arrives. This is ridiculous for a brand new unit costing many thousands of dollars. I want real solution or replacement options only
One possibility is that the antennas aren’t fully seated (screwed in) so the system isn’t getting a good GPS signal. Personally I’d start there.
If the antennas don’t solve anything, come back here and hopefully we can help figure it out.
I know it’s super frustrating buying a brand new device and it’s not working properly. Hopefully it’s something simple and you’ll soon be happily watching Yarbo from your patio!
Did you connect it to your home WiFi? If so the app will show loss of GPS when it loses communication with the core in poor or no WiFi conditions. Your DC HaLow connection could also be false and it won’t show GPS. Another possibility is that your phone had poor WiFi to your home internet. I personally temporarily disable Bluetooth and WiFi on my phone when mapping and just use cellular. Less frustration that way.
If you can post screenshots of your diagnostics page, I’ll take a look and try to troubleshoot if there is another issue at play here. Grab the Rover, status, data center, and HaLow sections. You can omit the GPS coordinates. Also hit details under the RTK section, connect to your DC and show the sky map as well.
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I turned off my Bluetooth and Wi-Fi and restarted the yarbo. This was after that.
Sorry not very good with all this technical stuff. Hope this is all helpful. I’ve unplugged the entire system and reinstalled and everything I could find to do. I actually had the GPS back this morning after all that and it went intermittent, was good then gone back and forth like every few minutes then eventually gone and didn’t come back
Ok your Diagnostic screen is showing a problem with the data center connection most likely. Your L2 satellites are above 10 and really high actually. It’s not a problem with GPS but a problem with the data communication path for the data enter talking to the core. Hard to tell without screenshots of the other sections like status, data center, and HaLow. Your DC diagnostics looks great! So I don’t think you have an issue with where it’s mounted being obstructed.
If you can scroll down a little in the diagnostics section and capture those sections I might be able to help figure out what the problem might be.
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Careful. Two sections have your lat and long. Scrub those if you can.
Rover GNGGA
and
Data Center GNGGA
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I’m really sorry for the late reply and to hear about the issue you’re experiencing. This will require further investigation from our support team. I’ve shared the link to your case with them, and they will continue to follow up through your support ticket #108221.
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there are 3 screenshots there showing that stuff
where do I view a ticket? I want to get this problem fixed by next weekend or I’m returning for my money back. A phone call would even be fine when I’m home to figure it out. I want this to work, I’ve put many hours into this and still can’t get it to even map my property
Support tickets can be viewed here or in the app.
Open the Yarbo App and click your profile picture in the top right corner. Choose support center.
(Currently the app “Spins forever” but does eventually open the support center.) I just go to the web link it’s faster in my experience.
I sincerely apologize for the inconvenience caused. I’ve reached out to the responsible field service engineer to address your case as soon as possible. Rest assured, we will resolve this for you!
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I have the identical issue going on right now and it has been weeks with no resolution. Ticket number has already been submitted here. My point, @martylcole, rest assured this will not get resolved anytime soon.
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