I’m over between Centerburg and Utica so I’m pretty close to you. Nope, haven’t had the cover off this unit. The satellite coverage seems pretty erratic, meaning the numbers are constantly bouncing around with the core not moving and location of core doesn’t matter much either. I don’t believe I’ve ever seen that high of an L2 on this core or with the original core I had previously. Satellite count I don’t believe has ever been that high either. I’m wondering if I have an issue with the DC or could there be an issue with the cable that is going to the DC?
Personally, I’d buy 3 new RTK antennas and replace all 3 (1 DC, 2 rover) and rule that out for certain. But that’s just me. Hopefully they get back to you soon with a diagnosis.
There is still the problem of not “seeing” the module. Isn’t there some magnetic switch that sees the module that gets broken from time to time?
If the assist module isn’t recognized, I’d definitely wait on support.
There is but that’s a different error message. Module loosened vs no module.
Given that, I’d wait on support.
Still no response from Tech Support. Any ideas on how to get a response?
From the sounds of it, they escalated it to the engineers for review. That can take a few days for them to get to it and review it. Maybe @Yarbo-Forum can ping them again for a status.
I’m really sorry for the delay in getting a response from our Tech Support team. I’ve already reached out to them and asked them to follow up on your case as soon as possible.
Thank you very much for your patience—we truly appreciate it.
@Yarbo-Forum Can you tell my why the ticket shows it being “On Hold” instead of “Open”? Don’t tell me they are waiting on information back from me, I’ve provided everything they’ve asked on the original request.
| Hi there, please don’t worry about the “on hold” status—it also means our team is actively following up on your case. |
|---|
Ok, but this is getting ridiculous at this point as no progress has been made on a resolution. Just a couple responses from Tech Support that they are reviewing. Where do I send my lawncare invoices while I’m waiting on a fix?
@Yarbo-Forum can I get an update on where things are in resolving this issue?
I’m really sorry for the long wait—I completely understand how frustrating this must be. I’ve checked your ticket in our system, and a replacement core has already been initiated for your case.
We truly appreciate your patience while the replacement is being processed and delivered, and we’ll continue to follow up to ensure everything is resolved as quickly as possible. Thank you for your understanding.
@Yarbo-Forum Interesting! I received a message form Tech Support saying they haven’t heard from me regarding this ticket when in an earlier email they stated another core replacement is being sent. I’ve previously confirmed shipping address! When I inquired about why they were waiting for more information, I’ve received no response! Can you please let me know if they are needing more information and what that information would be? I’m guessing it was just a stall tactic on supports part but didn’t want to assume in case there was something legitimate they were inquiring about.
Hi there, sorry for the confusion caused. No additional information is needed—we’ve already initiated the replacement process.
Seriously!!! AGAIN??? For the attorneys on this forum, if @Yarbo-Forum doesn’t want to follow thru with servicing a warranty for their products, does this present a problem with The Magnuson-Moss Warranty Act? Just asking for a friend!
Have they acknowledged in the ticket that they are initiating the replacement process? If so, I believe they consider the ticket closed once they start that process.
Yes, they have acknowledged a replacement will be shipped. Still no word if it has been shipped and I keep getting these messages from Tech Support. Frustrating to say the least!!
Please rest assured that the replacement process has already been initiated. It may take a little time before you receive the tracking number. We truly appreciate your patience.
I wouldn’t worry about those messages then. I trust @Yarbo-Forum has confirmed and will continue to follow up on this. If they say it’s being processed, trust that it is. Support is a little backed up right now as well. So that’s why it’s taking a little longer.