I’m over between Centerburg and Utica so I’m pretty close to you. Nope, haven’t had the cover off this unit. The satellite coverage seems pretty erratic, meaning the numbers are constantly bouncing around with the core not moving and location of core doesn’t matter much either. I don’t believe I’ve ever seen that high of an L2 on this core or with the original core I had previously. Satellite count I don’t believe has ever been that high either. I’m wondering if I have an issue with the DC or could there be an issue with the cable that is going to the DC?
Personally, I’d buy 3 new RTK antennas and replace all 3 (1 DC, 2 rover) and rule that out for certain. But that’s just me. Hopefully they get back to you soon with a diagnosis.
There is still the problem of not “seeing” the module. Isn’t there some magnetic switch that sees the module that gets broken from time to time?
If the assist module isn’t recognized, I’d definitely wait on support.
There is but that’s a different error message. Module loosened vs no module.
Given that, I’d wait on support.
Still no response from Tech Support. Any ideas on how to get a response?
From the sounds of it, they escalated it to the engineers for review. That can take a few days for them to get to it and review it. Maybe @Yarbo-Forum can ping them again for a status.
I’m really sorry for the delay in getting a response from our Tech Support team. I’ve already reached out to them and asked them to follow up on your case as soon as possible.
Thank you very much for your patience—we truly appreciate it.
@Yarbo-Forum Can you tell my why the ticket shows it being “On Hold” instead of “Open”? Don’t tell me they are waiting on information back from me, I’ve provided everything they’ve asked on the original request.
| Hi there, please don’t worry about the “on hold” status—it also means our team is actively following up on your case. |
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Ok, but this is getting ridiculous at this point as no progress has been made on a resolution. Just a couple responses from Tech Support that they are reviewing. Where do I send my lawncare invoices while I’m waiting on a fix?
@Yarbo-Forum can I get an update on where things are in resolving this issue?
I’m really sorry for the long wait—I completely understand how frustrating this must be. I’ve checked your ticket in our system, and a replacement core has already been initiated for your case.
We truly appreciate your patience while the replacement is being processed and delivered, and we’ll continue to follow up to ensure everything is resolved as quickly as possible. Thank you for your understanding.