I went through this too. They send replacement RTK’s. Then That didn’t work it was the cable. So after replacing both RTK’s and both cables it was fine. You can post your support ticket number for better follow up. There is a whole section if you search Broken RTK antenna. Or click on it. This has been an ongoing issue. They was testing a more flexible RTK. When mine broke, it also broke the screw down barrel on the mount. I did a pexi mod on mine because of low hanging limbs. It has held up so far. No more broken RTK’s. Hopefully this get’s you back up and going.
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