Halow Network instability on replacement core

Support & Solutions
1

Hi All,

I was shipped a replacement core for some charging issues which are resolved. However, the new rover seems to lose its Halow network all the time. It arrived with 295 M on the cellular network which I thought was unusual, my last core never used WiFi.

I had to move the antenna from the old to the new and it looks fine to me. I’ve also hard rebooted the rover and DC and it keeps happening.

Anyone have this issue and have some ideas?

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2

What does your halow signal strength show when you are having issues?

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3

Hi there,

I’m sorry to hear about the issue. I can see in our system that you already have an open ticket regarding the Halow connection problem. Could you please reply to that ticket with your latest update? This will help our support team assist you more effectively.

Thanks so much for your understanding!

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