I opened trouble ticket 203967 on Friday. Just need new GPS knobs shipped out. I called yesterday (Tues) and they said it would be expedited. I called today (wed) and they said it is in the specialist queue but hasn’t been assigned yet, so no change from Friday or yesterday.
Would be awesome if Yarbo is able to help get it assigned and shipped out? Thank you
Hi there,
We’re very sorry for the delay and understand how frustrating it is to be waiting for an update with no visible progress.
I’ve already reached out to our team and asked them to prioritize your case, assign it to a specialist, and move forward with the replacement process as soon as possible. While I can’t promise an exact timeline, I’ve emphasized the urgency of your situation and requested that it be reviewed promptly.
Thank you for your patience and understanding. We truly appreciate it, and we’ll do our best to help get this resolved as quickly as possible.
Thank you, I received an email just now saying the replacement parts were initiated and I should receive another update once they are shipped out.
Nothing shipped out yet. I’m struggling to understand why it takes a week and counting to ship something out?
Hi there, I’ve checked our system and can confirm that the replacement process has already been initiated.
We kindly ask for your patience while the shipment is being arranged. Once the tracking number becomes available, our team will provide it to you as soon as possible.
No tracking provided yet so I don’t think it was shipped out yet. Can you check the status please? Thank you
Hi there, I just checked our system, and it shows that the replacement has already been shipped out.
I’ve sent you the tracking number via DM, and you should also receive the related email shortly.
Thank you for your patience.
Thank you very much!
Tag @Yarbo-Forum for help with this.
So you need the flex mount and an RTK antenna.
Thank you very much for tagging them. Hopefully they help me get the right parts as soon as possible sucks to be down a day shy of 2 weeks already, as you guys know!
Yea, I thought that was pretty clear when speaking to support and having them review the pictures. Unfortunately, I guess it wasn’t. Hopefully they can ship the right parts tomorrow?
If you received the low mounts with your unit when you got it you could put those on to get you going
Still needs an antenna though, unless he has a spare. Assuming he doesn’t.
I’m very sorry for the mix-up and the inconvenience this has caused.
I’ve already updated our support team on the situation, reopened ticket #203967, and asked them to prioritize sending the correct replacement parts as soon as possible.
Thank you for bringing this to our attention. I understand you’ve already been waiting for quite some time, and I sincerely apologize for the additional delay. We appreciate your patience while the replacement is being arranged and shipped.
Yup, no spare little antenna unfortunately, the little knob that goes on the mount. It snapped off, I found it but it’s broken.
Yarbo hooked me up with really fast shipping on the parts I actually needed, thank you!
But now the next issue. The yarbo is physically on the docking station, centered. But the app shows that it is not in the correct position. I can’t fix map drift because it doesn’t think it’s on the docking station. Any ideas? Thank you
Manually start charging and then correct for drift. You may have to let the battery drain down below 100% to start charging if you get an error when starting to charge. Also make sure that the app and the firmware are fully up to date. The core firmware may take about 30 mins or so once it has internet to start the update.
