Anyone know what the working hours of the helpdesk over the weekend? I am waiting on an OTA firmware update that I had a support ticket placed yesterday. Hoping I can get my Yarbo to move for the first time ever but as of right now stuck looking at it still in the box lol.

[image] Yarbo support and SLAs Support & Solutions Thank you for sharing your feedback—I completely understand your frustration. As part of the Yarbo User Experience Center team, I’m here to address your concerns and offer some solutions. First, regarding the power board …

I have a direct line to the China support team now although I still do not have a functioning Yarbo as of this morning. I got the new firmware updated after a push from the offshore team. The charging issue is still present and the Yarbo thinks it is charging at all times no matter what we have done…

Sorry to hear that you’re still having issues. This one’s kinda unusual. Hope they figure it out soon. Sorry you’re 1st impressions haven’t been the best.

Update: Technical Team has traced this down to a bad battery and are having a new battery sent to me. Fingers crossed.

Helpdesk Weekend Hours

Warranty, Return and Refund

bryan.wheeler July 19, 2025, 7:32pm 2

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Helpdesk Weekend Hours

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