This is my second new Yarbo. The first one failed to charge after a few weeks and they sent me new core. After the recent firmware upgrade now the motherboard disconnected error appears and it screams out ready to work every 30 minutes.
I contacted support last week and they turned it over to a different team and still have not fixed issue.
This is the worst company for customer service I have ever experienced! Maybe they should have a USA based support team!
Hello Kevin,
We apologize for the delayed response. We will get you a resolution ASAP.
I received my first new Yarbo about four weeks ago, and still do not have it running. Multiple connection errors, but, I just recently got this message too, āMotherboard Disconnectedā. Then told to wait for two minutes and restart. Problem for me is that I canāt restart as the Yarbo is not responsive. Same message that itās ready to work.
A $7,000 mower should ājust workā.
I also agree with Kevin regarding support, while they are responsive, turnaround is arduous, and if the are based outside of the USA, well, itās noticeable.
You shouldnāt have to do this, but you can pull the battery cable to shut it down. Iād let it set with battery unplugged for a good 5 minutes and then reinstall the battery cable and restart it.
Totally agree at $7k NONE of this should be necessary.
@olddog Hi there, thank you for sharing your experience. Iām really sorry for the inconvenience this issue has caused. Iāve checked your ticket in our system, and your case has already been escalated to our R&D team for further investigation. We are working to identify the root cause and will provide a solution as soon as possible.
We truly appreciate your patience and understanding. If there are any updates, weāll be sure to let you know right away.
Well it seems I am the next one to get the Motherboard disconnect. I just took mine out of the box and got it connectd to data center.
@jddockery2 Hi there, this issue requires a fix on our side, and your case has already been escalated to our field service engineer. Weāve received the videos you sent, and once we confirm the root cause, weāll proceed with the next steps. We appreciate your patience.
Plugging the Rover in directly seemed to be the fix. Even though it was on the charging platform, I think it stopped charging and was suffering a low-voltage situation. Incomplete update and boot cycles were the result. After completing the update while plugged in all is well.
This is happening to me too. Not a good experience so far. Purchased during black Friday, hoping to get it working before our first snow. Battery supply issues caused delay in getting a battery. Had the Yarbo for a couple of weeks before the battery finally arrived. Battery had 49% charge. Yarbo never updated firmware - seemed to get stuck in the āReady to workā cycle. Battery drained to 0% even though it was on charging station. Iāve since directly plugged in the Yarbo to get the battery charged again, but it is essentially bricked at this point - I canāt connect to it, and when I do it says āMotherboard disconnectedā and I am not able to control the Yarbo. Also, I donāt see how you manually install a firmware update? Mine was factory set at 3.6, and I believe the current firmware is 3.10 or 3.11. When I have been able to re-add the Yarbo, it tells me it is out of date but not to worry because it will update itself. That hasnāt happened as far as I can tell. Was wondering if a firmware update would potentially fix this. VERY frustrated.
The firmware update should automatically install. But you have to connect the core to your home Wi-Fi for it to initially do this. Motherboard disconnected may be fixed by the firmware update. It should be 3.11.7. As for the charging not working, that seems like a different issue. Were you not able to manually start charging from the main screen? You should be able to tap the battery icon when it is lined up on the charger and force it to start charging.
I canāt do anything from the main screen. I canāt connect 95% of the time. When I can connect, it says āMotherboard disconnectedā and I am unable to do anything. I donāt know how to get Wifi set up - I assumed when I set it up in Diagnostic Tools in the app that perhaps that would sync it to the Yarbo, but it isnāt obvious to me if that actually worked. It is saying āReady to workā every 10 minutes or so, so it seems to be stuck in some sort of reboot loop. Iāve tried disconnecting the battery and then reconnecting to force a power off, but that didnāt help.
Do you have an open ticket? If so, drop the ticket number here for @Yarbo-Forum to look into it.
Yes, #143215
Weāre really sorry for the inconvenience this has caused and completely understand how frustrating this experience has been. Your case has now been escalated to our field service engineer for further investigation. Our team will look into this in detail and work to provide you with a solution as soon as possible. Thank you for your patience while we work on this.