This is my second new Yarbo. The first one failed to charge after a few weeks and they sent me new core. After the recent firmware upgrade now the motherboard disconnected error appears and it screams out ready to work every 30 minutes.
I contacted support last week and they turned it over to a different team and still have not fixed issue.
This is the worst company for customer service I have ever experienced! Maybe they should have a USA based support team!
Hello Kevin,
We apologize for the delayed response. We will get you a resolution ASAP.
I received my first new Yarbo about four weeks ago, and still do not have it running. Multiple connection errors, but, I just recently got this message too, āMotherboard Disconnectedā. Then told to wait for two minutes and restart. Problem for me is that I canāt restart as the Yarbo is not responsive. Same message that itās ready to work.
A $7,000 mower should ājust workā.
I also agree with Kevin regarding support, while they are responsive, turnaround is arduous, and if the are based outside of the USA, well, itās noticeable.
You shouldnāt have to do this, but you can pull the battery cable to shut it down. Iād let it set with battery unplugged for a good 5 minutes and then reinstall the battery cable and restart it.
Totally agree at $7k NONE of this should be necessary.
@olddog Hi there, thank you for sharing your experience. Iām really sorry for the inconvenience this issue has caused. Iāve checked your ticket in our system, and your case has already been escalated to our R&D team for further investigation. We are working to identify the root cause and will provide a solution as soon as possible.
We truly appreciate your patience and understanding. If there are any updates, weāll be sure to let you know right away.
Well it seems I am the next one to get the Motherboard disconnect. I just took mine out of the box and got it connectd to data center.