It saddens me to say that so far Yarbo has not operated as was promoted when we bought it. It does not have the advanced AI capabilities and it routinely breaks down. Repairs take long to recognize and random issues continue to pop up. One could argue the product is not as advertised at the time, as said by Yarbo’s CEO too. This is not within EU legislation for sellers within the EU market, and EU consumer rights hold.
Has anyone pursued the legal route. Did anyone go through an organization such as ECC-Net or others?
This was not a veiled threat to get my support ticket resolved. Many are having a similar experience. Very few of us will want you to feel sorry, we don’t enjoy your suffering. Most of us would rather find a way out of the troublesome situation, we even enjoy fixing things on our own. Ideally without Yarbo taking the idea and turning it into an expensive follow-up product.
We’ve all invested a substantial amount of funds but we’re not getting the real problem solved and are looking for ways to make that right.
Hi there, we understand your concerns and appreciate your honest feedback.
We know users have made a significant investment in Yarbo, and we take these experiences seriously. Our team is continuing to work on reported issues and support users with unresolved cases.
Please feel free to continue working with our support team so we can review your specific situation and provide assistance.
Pro tip! Don’t tell Yarbo you weren’t threatening with legal action.
It’s been radio-silence on my ticket since (though I’ve had a response from another one where the mower doesn’t use its bump stop, I’ll try to post a video why we need a back stop too unless vision is 100% correct!). Rats or mice partially ate the cables in Yarbo Core. Apparently they’re not protected from them even though it’s an out-doors device. The top light doesn’t work now and Yarbo shows random issues because that’s not the only cable affected. It stops working randomly and then we have to start it again and camera’s often report not to work or actually don’t work or it can’t get a GPS fix.
I think we reached a stalemate with Yarbo suggesting I could do the repairs myself (will take a while), I could send it back (which is not inline with how the device was sold to us and if it doesn’t work when it gets back I will not know). Conversation ended there, so much for a trustworthy garden partner saving us 5k per year or so on garden maintenance (anyone remember the savings when M1 was in pre-launch? was it 10k per year? was it 24k over 3 years in the marketing? It was the price for a really tidy garden).
Since purchase I have not been able to set up an automated recurring plan because Yarbo has always had issues during the mows and we have to clean up the property because vision doesn’t work as advertised. Smaller kids have to stay away from the mower, it is effectively dangerous.
The thin hat theory is that Yarbo is collecting issues so they can bridge them past summertime under the excuse that support is too busy. The device can’t do much during winter so then the warranty period would gradually fade away.
As a lawyer, I just have to say that I think its normal for me to tell clients who get “seriously” threatened with legal action to stop communicating with that person. I’m not saying you are right or wrong for taking legal action, I don’t know, and I am not saying that is why Yarbo stopped communicating with you, again, I do not know. All I am saying is that as a lawyer, it does not surprise me in the slightest; its what I would suggest if I represented Yarbo. Therefore, I do not think it is personal to you for threatening to take legal action, just the normal course of legal action. Hope that helps.