You might have a bad WAN port on your data center. You do have a ticket on this?
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No, I haven’t yet think I should? Can they check it remote? By that I mean run all the testing?
They can do a lot remotely, yes. It could not hurt to get a ticket open and get them to check it out.
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10-4 Just sent that information over. Hopefully we get this resolved. Hopefully they can post here so it might help someone else having the same issues. Thanks again everyone.
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I’m sorry to hear about the issues you’re experiencing, and I want to assure you that your support ticket has already been forwarded to one of our technical experts. They’ll assist you as soon as possible to help get things back on track.
Regarding your question from another thread: for stable GPS functionality, both the rover and the Data Center need to detect a sufficient number of L2 satellites—typically, a good connection requires 15 or more.
I’ll personally follow up on your support ticket to make sure everything is resolved smoothly. Thanks for your patience, and feel free to reach out if you have any further questions.
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So how long does it usually take to hear back with issues? It took forever it seemed, to get all the order stuff straightened out. Then the delay with damaged core. Then the delay picking up the core. Then all the delays with support contacting for small things. Now this delay to even get this thing wrong correctly. Seems the norm was 24/48 hours just to followup to say “sorry for the issues your having.” So how can you try to promote sales, and say how wonderful this product is, with so many issues? This has me feeling less than thrilled about my very expensive purchase.
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So to follow up @bryan.wheeler .
We apologize for the late response. Currently, our backend has detected that data center has been continuously trying to connect to the internet through your home router but has been unsuccessful. This aligns with the issue you described, where the data latency keeps increasing and eventually reaches -404. This is the result of the Data Center’s attempt to go online but failing repeatedly. We suspect that your home router might have placed the Data Center on a blacklist, which is blocking it from going online.
Please try logging into your router’s admin panel and add the following three MAC addresses to the whitelist. This should resolve the issue:
So I checked everything that was suggested. No it’s not blocked. I checked all addresses in my routers list. I can see where it’s at as well as the addresses you sent to check in my router, and has been trying to connect to your end. With no blocks, or blacklist. It has been allowed, and I then Disabled the IP filter with no change to this helping anything. Anything else you would like me to try. Will see if I hear back today. Or 24/48 hours again. 
Can you see what speed and duplex the port on your router auto negotiated? The data center needs to be 100Mbps and full. Can you try setting the speed manually and see if that helps? And you do see a green or flashing link and or activity light on the port?
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The router has auto-negotiation enabled on all ports by default. It supports speeds (10 Mbps, 100 Mbps, 1000 Mbps) and duplex modes. But also to note this if there are issues with the cable or the network adapter on the connected device, auto-negotiation might fail or negotiate at a lower speed. But the light is green. I turned my WiFi off on my laptop to try it as well, did a hard line from the router to my laptop everything is working correctly. The DC light is solid green as well. When I was doing the set up, it was flashing red, the flashing blue, then solid green before moving on to do the charging pad. Also to note, Both RTK, and Yarbo could be found on the map before under Find My Yarbo when I first set it up. Now only Yarbo. The RTK Base Station says failed to get address. Also just noticed this this afternoon. First time ever. Map Drift Detected. Even though nothing has been moved. Thanks again.
Hello, new here and still waiting on my yarbo to arrive. When you say the base station is saying failed to get address. Have you verified that the base station has been assigned an ip address by your router?
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@tallman.brew Yes, Named it for easy access. To locate with the other things on my Router.
All three that support gave me.
HaLow MAC Address:
Wi-Fi MAC Address:
DC MAC Address:
Might have a bad WAN port on my data center. I do have a ticket on this.
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I think Support is going to have to dig a little deeper on this for you. Unless you have another router or something that you could put in the middle of this (between your current router and the DC) and see if that might help.
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I think they need to step it up too. Like I said before, just to see if it was on my end." I turned my WiFi off on my laptop to try it as well, did a hard line from the router to my laptop everything is working correctly. " If they can see things from their side better, Great. But the delay, everytime i send a reply back, when I get an email @ around 4am EST, after a 24/48 reply. That’s crazy. But I’ll see again, I did reply back, but nothing yet.
I’m truly sorry for the delayed response from our support team. I’ve reached out to the technical expert handling your case to further investigate your suspicion regarding a faulty WAN port.
We understand that your experience so far has been frustrating, and we sincerely apologize for the inconvenience. We’re aware that there’s still room for improvement, and we’re doing our best to become a brand that delivers both a dependable product and better service to our customers.
Please rest assured — we stand firmly behind our product. If there’s anything you’re not satisfied with, feel free to continue the discussion here, and I’ll do my best to assist you.
We truly appreciate your patience and understanding.
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Thanks again. hoping to resolve this issue quickly. I can appreciate you standing behind your product. I’ve been looking at this for well over a year. And was thinking of opening a Dealership in the South East US, if this went well. But how can I try to promote sales, and say how wonderful this product is, with so many issues? This has me feeling less than thrilled about my very expensive purchase. Any help would greatly be appreciated. Thanks to everyone that’s helping out with this matter.
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Well, another week in the books on the US East coast. Another delayed response from the support team. No one has reached out from the technical expert Team. They understand that my experience so far has been frustrating, and have sincerely apologized for the inconvenience. I’m glad that everyone’s aware that there’s still room for improvement, and hopefully will be doing best to become a brand that delivers both a dependable product and better service to the customers. So almost 48 hours now. Well nobody seems to work on the weekends. So I guess, that means I’ll keep my fingers crossed for next week. One thing I’ve learned at this point is patience and understanding. I keep hearing that.
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Not making excuses for them, but I’ve found support to be generally pretty responsive. I think they’re trying to get a firmware update out so perhaps that’s part of the distraction or delay. I think it’s a bit delayed, so could be all hands on deck.
I agree and I believe they are most likely actively working the problem with the engineers in the back ground. They are a small company with limited resources and working very hard to solve these problems from what I’ve seen. I can promise that they will make it right in the end and get it solved.
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Just wanted to update everyone. I just got an email from support today.
“We apologize for the delayed response. We have performed a remote fix for your issue, but we cannot guarantee that it won’t recur. As this issue is quite rare, we may need to schedule a meeting at your convenience to better understand your network configuration and provide further recommendations. Please use the link below to schedule the meeting:”
So I haven’t tried anything as of yet. Just looking at the numbers on my phone.
L2 is 15, Status is 4, DoP is less than 1, Sats are 26, Latency stable @ 1, HaLow -36, Data center connection is 3, hoping for a better out come. Wish me luck. 