Ticket 147898. Yarbo 2024 with snowblower module. Unit had been charging outside for several weeks on wireless charger. I went to move it into my garage as snow was not in the near forecast. I found that it had only a 5% charge - how or why this happened is unknown to me - maybe not centered on charger? Last I looked it was charged to 100%. I decided to try to drive it to my garage for charging since it’s only about 30’. Did not make it there however - module died a bit short. I hauled out the portable charger and charged it on the lawn. Yarbo will now not power all the way up no matter how many resets and startups I try. I see no wifi or bluetooth signals coming from the unit. Data center is connected to my network and seems ok but I have no communication with the Yarbo module. Yarbo support says they have determined that my hardware is functioning normally and that the software team is investigating. I’m not sure how they are accomplishing this since the unit will not power all the way to a “ready” message. Not sure if it’s in a state where they can contact it through cellular or not but I’ve been out of operation for a week. Looking for any suggestions on things to try. Thanks.
If support is actively working it and able to connect, I’d leave it charging and let them resolve it. Any further steps for troubleshooting on your part may just exacerbate the issue.
Sorry for the delayed response, and thank you for your detailed explanation. Your case has already been escalated to our R&D team for further investigation, as it requires a deeper technical review.
We kindly appreciate your patience while the team works to identify the root cause and draw a final conclusion. We understand how frustrating it is to have the unit out of operation, and we’ll continue to follow up closely and keep you updated as soon as we have more information.
Thank you again for your understanding.