Physical remote control *x box style* not linking to yarbo without using the app

Support & Solutions
1

I used to be able to use the physical remote control without using the app, now it won’t connect to yarbo unless i have the app open?

The module control has also changed?

It used to be able to run the unit, mower/ snow blower by holding the back 2 top buttons for 1 or 2 seconds then just continuing to hold only 1 of them to keep it operational. Now it will not stay running without always holding both top back buttons the entire time. It makes it quite the pain having to hold both back top buttons for the module to run and then still having to hold one of the front top buttons to be able to control/ drive the core around…

2

Do you have the switch on the bottom flipped to mobile phone? That will require pairing to your phone and the app to be open. Not sure if it changes the button behaviors.

3

I will check

4

Hi there, we have not changed the relevant remote control logic in the recent updates.

Could you please first follow Bryan’s suggestion and check whether the switch at the bottom of the remote is set to the correct mode? If this does not resolve the issue, please feel free to update your support ticket with the details, and we will further investigate the situation.

Thank you for your feedback and cooperation.

5

Hey @yarbo, I’m hijacking this thread to ask another question so I don’t have to open another thread. Do remotes that came with an core originally work with a refurbed core?

6

Great question, I never thought about that one, as I never use my remote, I find my phone or tablet, just so much easier for me.

7

They do. You just need to pair them.

8

Yep, you’re right as usual :+1:

I accidently bumped it into app mode, so yeah, it acts way different then. Works perfectly fine now :person_facepalming:

9

Yep all good, i must have bumped it into app mode :person_facepalming: