We’ve recently upgraded our servers, further strengthening the security and stability of your Yarbo’s connection. To keep enjoying a smooth connection between your app and your machine, please make sure both are updated to the latest version:
Firmware: V3.13.11 — if your Yarbo stays powered on and connected, it updates automatically with no action needed. If it’s been off or offline, power it back on, reconnect, then tap Update Now in the app when the prompt appears.
App: V3.18.6— update via the App Store or Google Play.
Our previous server will be retired within the coming week. If you’re already on the latest app and firmware, you’re all set and don’t need to do anything else. If not, please update soon so your app stays connected to your machine.
Still major bugs with this firmware/software versions! For example, as soon as you leave your property and the app goes to cellular service the app will die and is unable to communicate with the Yarbo core. Please fix the software bug as soon as possible as it seems many other people are experiencing the same issues!
The app is completely non-responsive. Good news is the core is out there mowing a workplan. Bad news is it is totally rogue and no way to connect to it via the app. This has happened about four times now, Tech Support resets something on the backend, everything works until I’m on away from my local WiFi the DataCenter is connected on. Cellular shows its not connected but also shows that 5 M have been used! Definitely seems like an app bug issue!
Halow icon unless I’m close to the core and then it goes to Bluetooth. When the app locks up and is unresponsive to the core is the only time I see the WiFi icon.
I just checked since I rebooted and cellular is in fact toggled “on”. That makes sense since it looks like its been consuming cellular data. Yes, the only time I’ve noticed it locks up is when I leave the house and get away from my home WiFi network.
Very strange. Does it resume when you arrive home? Have you tried a different WiFi network when not home to rule out anything with your cellular? The app and the core don’t communicate through your home network directly. It is through the internet and Yarbo’s servers (except when it is connected VIA bluetooth, that is direct app to core).
It doesn’t resume when I return home. When the app goes to that non-responsive state it stays that way until you reboot the core and then its back to normal until the next app lockup. So maybe it doesn’t have anything to the app being on WiFi or not and it’s just a coincidence that its happening at the same time. Yarbo Tech Support has been able to do something on the backend and get the app to be responsive again without rebooting so I’m guessing they know about the bug.
Same experience here in the Netherlands. I had everything working and suddenly the halow drops out. DC current version states 1.1.2 while the latest download States 1.0.25.
No netwerk, only Bluetooth while the Yarbo continues mowing, no app control and no acces to previous maps
I had this same issue, where no network connectivity other than Bluetooth would allow access to yarbo, despite all the diagnostics suggesting that everything is fine.
I have just figured out a temporary solution.
If you go force stop the yarbo app, then clear the cache, then clear the app data, when you restart the app it will allow you to log in and then you will have remote access to the yarbo again.
However, this seems temporary, and after you leave the app the issue returns.
This suggests that the problem lies with the app, not with the firmware or hardware of the yarbo.
I had same issue. Workaround is to completely close app and reopen it again. Everything will go back to normal. I agree, it needs to be fixed but workaround works. I have to do it few times a day.
@YugoOfLawnBots@GROWF@mp.deboer@oleg Sorry for the inconvenience caused. Do you have an open ticket for this issue? I can collect the relevant tickets and pass them to our team for investigation if this is a recently widespread issue.
Firmware: V3.13.11 — if your Yarbo stays powered on and connected, it updates automatically with no action needed. If it’s been off or offline, power it back on, reconnect, then tap Update Now in the app when the prompt appears.
App: V3.18.6— update via the App Store or Google Play.
