Hey, I have an open ticket, and I can’t send a reply back to support. When I try to send my reply the system just goes into infinite thinking mode!
In app? Try using the website support.yarbo.com
Thanks for sharing this—I’ll pass it along to our product team.
Sorry to hear you’re running into this issue—that definitely shouldn’t be happening. As Bryan suggested, could you please try accessing the support website directly to see if that helps resolve the problem?
If it still doesn’t work, feel free to let us know and we’ll be happy to assist further.
Hey Guys and Gals
FYI
Yarbo app still not submitting replies.
I have a new ticket in the system and have to reply through the website.
Yeah, I can’t even access the ticket system from the app. If I go there, all it’ll let me do is try to submit one, but I can’t see tickets that are already in place.
Hi there, sorry to hear about the issue.
I’ll pass it along to our team so they can take a closer look.
Confirm working on iOS for me as well.
My tickets also forwarded to email and was able to reply that way as an alternative