HI I noticed something that has happened a couple of times when I went to start a saved work plan but the plan will not start . it seems that at least in my system the data looks to be on and linked via ethernet BUT upon looking at diagnostics one of the channels is showing no connectivity.. the fix is is unplug the POE connection to the data center and to your router wait some time to know the data center is off and plug them back in at the POE block ether net connection . the radios wil start pight back up adn your plan can run once the app adn the core see the channel reestablish itself . I have noticed it does this if it has been a couple of week between snow plow sessions or mowing sessions.
Not sure what you mean by channel as I don’t recall any channels listed in the diagnostic. Did you mean HaLow status or the Data Center connection status? Yes, often a reboot of either the core and or the data center will fix most issues. Is your Data Center on the latest firmware 1.0.25? If not, it might explain your periodic connection issues. Also, if you have your core attached to your home wifi, this will also cause issues like this. I recommend forgetting your home WiFi network in the app. HaLow is all you need and is a better signal/distance than home wifi.
Hi Ckohnstam,
we are really sorry for the inconvenience you’ve encountered. Based on your description, we suspect that your Data Center (DC) may have switched modes due to network issues or other factors. Whether it switches from Halow mode to public server mode (or vice versa), it can cause a temporary gap in the RTK signal. We’re actively working on optimizing this process to reduce, and eventually eliminate, the duration of these gaps.
Additionally, we recommend checking your DC version in the Data Center Settings to ensure it’s updated to version 1.0.25. This version fixes several issues related to frequent mode switching, which should greatly help reduce the problems you’re facing.
If your Yarbo is parked near the DC but the Halow signal remains below -70, we suggest submitting a support ticket. We can send you a DC adapter to improve the Halow connection quality.
Thanks again for your patience and understanding. Let us know if you need further assistance!