Hi there, I’ve seen your latest update in the support ticket, and I’ll follow up on your case to make sure it receives further attention and is escalated as soon as possible if needed.
Thank you for your patience while we work to resolve this issue for you.
Totally agree! You don’t want to think about mowing the lawn while away on vacation. I’ve sent the Support all the info they asked for, and I am hopeful they will get to the bottom of it soon.
Yes, but mine started a little over a week ago. For a year it was always able to dock and change, now it docks perfectly but throws an error about not able to charge. I am still waiting for a response on my ticket besides the what’s your email and core sn.
@hal I’ve asked our team to review your case as soon as possible and follow up with you regarding the charging issue.
Thank you for your patience and understanding while we work on getting back to you with an update.
Hi @Yarbo-Forum, could you please help me here? It’s going to be almost a month since the charging problems started. The charge on my Yarbo dropped down to 8% today morning, even though I’d managed to initiate wireless charging yesterday evening. Please see a screenshot attached below. I’ve also attached 2 photos showing that Yarbo is aligned perfectly within the lines on the docking station. Thank you so much for your help!
@Murali Hi there, we’re really sorry for the delayed response. I’ve asked our team to follow up on your case and get back to you as soon as possible regarding this issue.
We kindly ask for your patience while we work on this. Thank you for your understanding.
