My Yarbo is no longer able to start recharging after completing mowing jobs. This issue began almost a month ago. Even though it is aligned between the two lines perfectly on the docking station, it’s not able to initiate charging. Only one out of ten times, it starts charging after returning to the docking station. There is constant power to the docking station, indicated by a solid blue light, and nothing has changed in my setup. Most of the time before mowing, I have to charge it using the wired charger.
I filed a ticket more than 3 weeks ago and am waiting for the support to resolve this issue.
I wonder if anyone has experienced this issue recently and whether you were able to resolve it. Thank you!
Yes, when my Yarbo returns to the DS, it tries to align itself and after aligning itself properly it sends out a failure message. I’ve attached a screenshot below. No, I cannot manually start wireless charging from the app. It always fails.
It does perfectly stop at the yellow line at the rear of the dock. Please see a screenshot attached. I have tried to move it a bit back and forth to see if it would start charging, but it doesn’t help. Strangely enough, it will start charging all of a sudden after a previous failure. It indicates that the alignment on the DS is not an issue.
If you haven’t already, open a ticket for the charging problem and add the ticket number here in this thread. Hopefully Yarbo Support will be able to resolve it for you soon.
I opened a ticket 3 weeks ago, and the ticket no is #212152.
Yarbo Support, FYI, I will be leaving on a 6-weeks vacation soon to Europe, and would very much appreciate if you could help resolve this asap. Thank you!
Do you have another module you could try? It’s a long shot, but something to try while waiting for support. Also unplug the battery cable for 5 mins. Hold the power button for 60 seconds when turning it back on. See if it will start charging afterwards.
Thanks for the suggestions, Bryan. Yes, I did try my snowblower module, and it didn’t help. I have tried unplugging the battery and plugging it back after 5-10 minutes many times without any success. I will try it again while holding the power button for 60 seconds when turning it back on.
Once it fails you would have to initiate charging from the app after manually adjusting the core on the DS. It could be an optical illusion, but it does look to be misaligned in your pic.
Does jog back and forth quite a few times and then report the failure. I’ve never counted how many jog attempts it will try before reporting charging failure.
You’re correct. Once it fails you have to initiate charging from the app after manually adjusting the core on the DS. The picture I sent was when it was actually charging. Another screenshot with the green light is attached below.
Interestingly enough, it’s always docking as it would normally do. But I will soon get an error message on my app saying “Charging Failed”. For my visual inspection, it’s always positioned correctly on the DS. I sent the support tons of photos, but will make a video of it docking as you suggested in case if they ask for it. Thank you!
I also tried the Smart Assist module, but the problem still persists. Unplugged the batter cable for 5 min, plugged it back, turned it on while holding the power button for 60 seconds. Still no luck
A few weeks ago, I used to see a “Power Board Issue” message periodically popping up on my app and intermittently my Yarbo going offline. The same “Power Board Issue” is now appearing again. I wonder whether the current charging issue is related to the power board issue. Please see a couple of screenshots of this message attached below. Thank you!
