For the past few weeks, my Yarbo would struggle to maintain a charge while sitting on the charging pad. It would charge and then stop charging at some point and then die. Now it seems like it no longer recognizes it is sitting on the charging pad at all. It is completely centered where it has charged many other times in the past. Now I have to manually charge it with the cable. Additionally, it is also now refusing to see any GPS signals. It seems like GPS is the only way that the Yarbo knows it is sitting on the charger. It should be able to sense that it sitting on the charging station without needing a GPS signal.
I can promise you that you don’t need GPS to work for it to charge. It actually uses magnetic sensors to detect its alignment on the docking station. If it is perfectly centered between the 2 yellow lines on the sides and the metal bumper is aligned with the yellow line in the back and you cannot manually command it to charge by pressing the battery icon on the main screen, then you possibly have a charging coil issue. First, get a ticket opened if you haven’t. Then try unplugging the battery for 5 mins and also the power to the docking station. Apply power to the dock and make sure there is a blue light. After a few mins, boot up the core and then try to manual charge by pressing the battery icon. Document the error you get in the ticket if it doesn’t work. Continue to use the manual charger and remove it when support asks you to so they can run tests.
I have the same issue, I have tried all the so called fixes. Nothing has worked. Mine will start to charge then after about 20 minutes stops charging. The dock will have a green flashing light but the core will not show as charging on the app. It charges fine with the plug in charger.
Hi there,
I’ve checked and found that you previously had a support ticket regarding this issue. However, since we did not receive any further updates, the ticket was eventually closed.
If you’re still experiencing the problem, please feel free to reopen the ticket at any time. Once it’s reopened, our team will be happy to continue investigating and assist you further.
We appreciate your patience and look forward to helping you get this resolved.
That’s news to me, no one from Yarbo responded to my ticket #204516. My problem is not resolved, my unit will not charge on the dock. I have tried all the tips and tricks and nothing works. I need someone from the tech support team to contact me.
They may have been responding to OP
Sorry for the confusion. My previous response was intended for the original poster of this thread, not for your case.
I’ve also asked our team to review your ticket (#204516) as a priority and follow up as soon as possible.
Thank you for your patience, and I apologize again for the misunderstanding.