My replacement core won’t add in the app. It wants the owners permission. It has been several days and Yarbo AI support has not solved it. I think they forgot to clear the previous owner info from the core before sending it to me. What can I do?
Call the Yarbo Support line. That should yield a faster response.
@rgloverii suggestion is good but I’d also drop your ticket number here so the forum moderator can see what’s going on with it.
Hi there, we’re really sorry for the inconvenience caused.
I’ve checked your ticket #222949, and it has been escalated to our Field Service Engineering team for further review. They will help investigate the ownership permission issue and assist with getting your replacement Core set up properly.
We kindly ask for your patience while the team reviews the case and gets back to you. Thank you for your understanding and cooperation.