Replacement core won't recognize charging station and significant GPS displacement

Support & Solutions
1

I’m posting here because I’ve gotten no response from my ticket that I posted over 3 days ago, which included photographs, details and log recording times.

Problem description:

I recently received another replacement core (#6 if it matters). It arrived in a battered box, that was taped shut vs the usual nylon bands that historically were on cores shipped in the past.

Upon opening, the core looked in good share, except I noticed one of the GPS lead wires didn’t have the usual little sponge protective ring on it, however the other did and they both had the red caps.

Upon powering up, I quickly discovered that no matter how many times I tried, it would not recognize the charging dock. Even when I went to the extreme of resetting to factory settings and trying to do a virgin setup, it simply would not recognize the dock as being there.

When I download the map from previous cores (I downloaded multiple, from different cores just to be sure it wasn’t some sort of glitch from the stored map), it shows the Core to be sitting 20-50 yards away from the dock that it is actually sitting on. Literally it shows as being in my living room or dining room or even the front yard when it is sitting on the dock in the back yard.

Obviously the unit is unusable at this point, and the lack of a response is enhancing the frustration.

Any help is sincerely appreciated.

Jeff

2

I can’t imagine they are sending out refurbished units in taped up boxes. I would think those are banded. Maybe I’m wrong. Did you do a reinstall of your DC under settings and then download the maps? When you say it won’t recognize the dock, what specifically do you mean? If it is sitting perfectly aligned on the dock and you command it to charge by tapping the battery icon, it won’t charge? Or just the fact that it isn’t centered on the docking station in the app view (poor GPS or no RTCM data could cause this).