We are returning an unopened edger and mounting bracket that took over four months to receive because in the almost 30 days we have had it our mower hasn’t been functioning long enough to install it. It is running over things, running up on the sidewalks, not docking properly etc. If we had installed the edger no telling what it would have run into with it. this is nothing new for this mower. I emailed Yarbo about returning the edger and they tell me WE must pay the return shipping. This is ridiculous! I don’t care what their “policy” is. This is 100% their fault. They should pay for the return. I think we should get a refund on the entire robot, it has NEVER worked as advertised. However we are willing to settle for just the shipping and never make the mistake of buying one of their products again.
Sorry to hear about your unsatisfied experience.
First, regarding the issue you mentioned that the mower hasn’t been functioning properly, could you please share more details so we can better assist you in resolving it and help ensure a smoother Yarbo experience? I was unable to locate a corresponding after-sales ticket in our system for this case. If you already have a ticket, please share the number with us so I can follow up directly.
Regarding the return shipping cost, we sincerely apologize for the inconvenience. Our return policy is applied uniformly to all customers, so unfortunately the shipping cost would need to be covered as stated in the policy.
It only goes downhill… Welcome to yarbo! I would suggest making videos to post on youtube on what the real experience is like.
I’m right there with you. My mower works but the trimmer is TERRIBLE and I requested to return it immediately. I’ve gotten nothing from them. They delayed and delayed ever shipping the product out (I purchased it back in June/July last year). They told me the same thing, that I needed to pay shipping back. It’s absolutely terrible and I’m looking at contacting my state AG and the US AG to see if I can’t get someone to start investigating this company and how they handle these kinds of issues. They (their support) operates like it’s a racket to steal/keep people’s money when they try to initiate returns. I’m beyond frustrated with this company. I’m also with you in that I don’t care what “their policy” is on this. They should 100000% eat the cost of return shipping on these items.